Hi,
so I was recently given a Samsung Galaxy Note3 as a gift. Knowing the person giving it to me and the things they do, I immediately checked it for spyware and found they had installed "The Truth Spy App" onto the phone. Now, I quite like this phone and I would like to continue using it---just without him secretly taking pictures of me, videos, voice recordings, monitoring my calls, messages and contacts, and just being an overall creepy pervert.
I tried to do a factory reset, but it simply would not happen. I went
Settings > General> Backup and Reset > Factory Data Reset
but when I tapped "ERASE EVERYTHING" nothing happened. It clearly showed that it had registered the tap, the button darkened and then went back to being "unpressed" with no further response. Nothing.
Is it possible that the spy app is not allowing me to wipe the phone clean or is something wrong with my phone? Are there any other means of deleting everything on it?
Any suggestions would be massively appreciated.
so I was recently given a Samsung Galaxy Note3 as a gift. Knowing the person giving it to me and the things they do, I immediately checked it for spyware and found they had installed "The Truth Spy App" onto the phone. Now, I quite like this phone and I would like to continue using it---just without him secretly taking pictures of me, videos, voice recordings, monitoring my calls, messages and contacts, and just being an overall creepy pervert.
I tried to do a factory reset, but it simply would not happen. I went
Settings > General> Backup and Reset > Factory Data Reset
but when I tapped "ERASE EVERYTHING" nothing happened. It clearly showed that it had registered the tap, the button darkened and then went back to being "unpressed" with no further response. Nothing.
Is it possible that the spy app is not allowing me to wipe the phone clean or is something wrong with my phone? Are there any other means of deleting everything on it?
Any suggestions would be massively appreciated.