A funny problem with storage

[AC Question]

i have a funny problem
I have hisense mobile hs-u980 that runs with android 4.2.1
and i have 4 giga of phone storage and today when i turned on my phone the storage becomes 1.3 MB and i rest my phone and nothing changes please help me .

 

[belodion]

Welcome to AC.

That device is advertised as having 8GB of internal storage, expandable by up to 32GB with an SD card, correct? Are you saying that you have Factory Resetted, and that the reported available free storage has dropped from roughly or exactly 4GB to 1.3MB? If so, I don't see that there is much option left to you but to return it as faulty.
If you are using an SD card, have you tried unmounting and removing?
A screenshot, or at least a verbal description, of what it says in Settings, Storage, might be helpful.

Posted via the Android Central App

 

[morse ali]

re:

you can see this dude

note that i rest the phone after this problem and nothing changed

 

[morse ali]

re:

give me your twitter to send you the image i can't put it here