1. AC Question's Avatar
    I think my kids must have unregistered my fingerprint on my phone because it no longer gives me that option to unlock. I do not know my backup password. Many forums said that it is your gmail password but that does not work. I have tried several times to change it through the Android Device Manager but that has not worked. I have tried every other trick I can find on the internet. I have called Samsung and my wireless carrier and was told I need to hard reset the phone. But I desperately do not want to lose all my pictures. Are there any other options?
    09-08-2015 10:53 PM
  2. belodion's Avatar
    Welcome to AC.

    If you cannot recall your backup password, which you must have set at some time in the past, I believe that there is alas no further option. However, photos saved to your Google account will not be lost.

    Posted via the Android Central App
    09-09-2015 06:54 AM

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