A
AC Question
I think my kids must have unregistered my fingerprint on my phone because it no longer gives me that option to unlock. I do not know my backup password. Many forums said that it is your gmail password but that does not work. I have tried several times to change it through the Android Device Manager but that has not worked. I have tried every other trick I can find on the internet. I have called Samsung and my wireless carrier and was told I need to hard reset the phone. But I desperately do not want to lose all my pictures. Are there any other options?