1. AC Question's Avatar
    I just switched over to a samsung galaxy S6 edge and first i downloaded the android file transfer and it worked fine at first. I was able to put two albums on my phone but then I dowloaded samsung smart switch as the phone instructed. After doing so whenever i try and connect my phone with AFT it gives me the prompt "please reconnect or restart device." I have tired removing smart switch and reinstalling AFT like 6 times, including restarting my mac and phone. I also did a hard reset on the phone and nothing. Any help would be greatly appreciated, thank you!
    09-29-2015 12:55 AM
  2. bubbacola555's Avatar
    you do not say if you have a connection to the internet on your phone after reset. Disable all data connections to phone - Samsung has registered your device and sees smart switch missing - so it auto updates. After reset reject anything from Samsung. Now try ATF. You may need to go to USB options uncheck MTP - select PTP then uncheck and recheck MTP
    09-29-2015 02:52 AM
  3. malikons's Avatar
    i had the same problem. Just open the dmg file again from where you installed smart switch and there is an uninstall app. Run that app and AFT will start to work again. good luck!
    10-01-2015 10:55 AM

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