A
AC Question
i have an android ZTE. it is not rooted.
since yesterday, whenever i try to turn it on, i'm met with messages reading "unfortunately, launcher has stopped," as well as endless variations on "unfortunately, [app/process] has stopped." before, i was able to click through them and use the pulldown menu to access my settings, but that has since ceased working as the messages now come non-stop.
i tried clearing the launcher's cache and data and neither made a change. next, i tried "wipe cache partition" in the android system recovery menu, which i accessed via the power + volume down trick. i rebooted after this and nothing had changed. as a last resort, i selected "wipe data/factory reset" from the recovery menu, rebooted, and, again, nothing had changed; my custom wallpaper was still visible on the lock screen. how can i wipe my data and get my phone working again? and why did this happen in the first place?
thanks in advance.
since yesterday, whenever i try to turn it on, i'm met with messages reading "unfortunately, launcher has stopped," as well as endless variations on "unfortunately, [app/process] has stopped." before, i was able to click through them and use the pulldown menu to access my settings, but that has since ceased working as the messages now come non-stop.
i tried clearing the launcher's cache and data and neither made a change. next, i tried "wipe cache partition" in the android system recovery menu, which i accessed via the power + volume down trick. i rebooted after this and nothing had changed. as a last resort, i selected "wipe data/factory reset" from the recovery menu, rebooted, and, again, nothing had changed; my custom wallpaper was still visible on the lock screen. how can i wipe my data and get my phone working again? and why did this happen in the first place?
thanks in advance.