I couln't check the tmobile tex information from my Verizon GS6 phone

[AC Question]

I'm using Verizon GS6 on t-mobile net work. I couln't use my dial keypad to check the tmobile tex information from my phone, such as 611, Account balance #BAL# (#225#) Current minute usage #MIN# (#646#) Current message usage #MSG# (#674#) Current web/data usage #WEB# (#932#), can any one help?