cannot open password protected document on samsung galaxy s5

[AC Question]

I have downloaded MS Word onto my Samsung Galaxy s5. Normal docs open fine... but one I have with password protection does not open (even though it first asks me for the password).

 

[Laura Knotek]

Are you signed in to your Microsoft Account. From the Office site:

You must be signed in to Office

To print Word documents, please sign in with your work/school or Microsoft account.

To recover Word documents, please sign in. If you aren't signed in, Word won't recover content even if the File > Settings > Auto-Recovery is turned On.

To use Office for Android tablets, please sign in using your work/school or Microsoft account even if you are signed into OneDrive for Android with the same credentials.