Photo transfer from cell to laptop

[AC Question]

Have a Samsung Note 4 & ACER laptop Windows 10. When I plug in my cable to both devices I am given 2 choices phone & SD card. When I click on either a message appears saying no files or photos exist. The photo's are there & I can email them no problem. Have never had this problem & always could transfer photos. I even downloaded an updated driver for my laptop. Help. Tom