Why do I get "can't access device storage" message when trying to upload photos to mac?

[AC Question]

I have downloaded Android File Transfer and it still doesn't work.

 

[hallux]

Re: Why do I get "can't access device storage" message when trying to upload photos to mac?

Have you made sure that your device is set up to be accessed?

See these screenshots.

At this step, you'd tap the very bottom notification


This is the resulting screen, select the option to allow for file transfer.