sending in for repair

[TStop]

So after hunting for way too long, I finally found Asus's customer care number. I've been having the awful reboot issue even more since the last firmware upgrade and my gmail is ridiculously slow now as well. Someitmes it won't even load at all. Typing is awful, too. The cursor moves around at its own will.

The Customer service rep wants me to send it in to them for repairs. Has anyone else done this? He did not mention any cost but did not ask for my serial number either, so is their service free? Or am I sending it in only to be told its not under warranty anymore? I'm skeptical that they can do anything beyond the several factory resets I've done myself. I'm also worried about sending in something that has as many passwords and as much personal information stored on it as this device.

 

[spacelordmf]

They wanted me to send in mine too. I maybe they want Guinea pigs. I have a hard time believing that will fix the firmware issues. I sent my Asus laptop in a while back for a bodd flash issue. only thing that pissed me off was that they blew away the hard drives. that was not necessary.

 

[drekosh]

I hope they are doing some free repairs in exchange for having some tablets to experiment with. That means they haven't given up yet. I'll be happy to send them mine.

Sent from my Transformer TF101 using Android Central Forums

 

[Kaizmuth]

My transformer has been into RMA 8 times for repairs. A BBB complaint and consumerist article finally got them to replace it.

I don't think they become been out much over a year. They may be just be assuming it's still under warranty. Make sure you ask for a prepaid shipping label when you get the RMA number.

Sent from my Transformer TF101 using Android Central Forums