Samsun Galaxy S Captivate won't charge (plug-port connection doesn't work)
My Samsung Galaxy S Captivate SGH-I896 works fine and holds a charge, but the connection where I plug the USB cable into the phone no longer works. It's a tiny plug that looks like a little parallelogram with a 5-wire slot inside - not sure what it's called but from pictures on the net it looks like Micro-B. The connection seemed to have been gradually deteriorating for several months, & getting harder and harder to make a connection. Sometimes I'm able to get a connection by wiggling the plug around and if I'm lucky I'll catch it at just the right angle to see the 'charging' icon appear, but if I move it seemingly a micron in any direction or even breathe on it, the connection will drop again. If I do happen to get it at the right angle, I have to duct table the wire to the phone and/or prop the phone up at just the angle it likes, and then hope nobody bumps into the table while it's charging.
The 1-year warranty period has expired, naturally, and I'm not eligible for an upgrade on my Rogers plan until April 2014. I've just spent an hour on the phone with various Rogers reps and found that I can get a new phone now for approx. $200 (!). Seems unreasonable given that my present phone is perfectly fine except for the charging port (or the plug that goes into it). My concern is that Samsung is selling phones that aren't robust enough to stand up to daily use - and Rogers doesn't seem to care. It's been a real fight to get them to be interested in feedback. Presently on hold with the 5th person (so far) at Rogers to sort all this out.
But I digress: has anyone else had a similar experience with the tiny connection port where their USB cable plugs into the phone? Is there a fix?
near Ottawa ON
- 02-16-2013, 04:15 PM #2
- 05-25-2013, 06:29 AM #3
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