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  • 3 Post By MobileMadness002
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  1. Thread Author  Thread Author    #1  

    Default Unable to do a warranty exchange through google play

    I purchased my Nexus 4 one eBay and I wanted to to a warranty exchange since it is doing the buzzing noise. They refused to do the exchange since It wasn't ordered under my account. Any one else have this issue?
  2. Thread Author  Thread Author    #2  

    Default Re: Unable to do a warranty exchange through google play

    *bump* any help would be very much appreciated!
  3. #3  
    badbrad17's Avatar

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    Default Re: Unable to do a warranty exchange through google play

    That is stupid. What if it was purchased as a gift.

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  4. #4  

    Default Re: Unable to do a warranty exchange through google play

    Escalate the issue to s supervisor.

    Sent from my Nexus 4 using Android Central Forums
  5. Thread Author  Thread Author    #5  

    Default Re: Unable to do a warranty exchange through google play

    I did, they didn't help. They said that only the original buyer can do the exchange.
  6. #6  
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    Default Re: Unable to do a warranty exchange through google play

    Quote Originally Posted by TechyMexican View Post
    I did, they didn't help. They said that only the original buyer can do the exchange.
    Did you get the original receipt?

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  7. Thread Author  Thread Author    #7  

    Default Re: Unable to do a warranty exchange through google play

    I did not get the receipt :/
  8. #8  
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    Default Re: Unable to do a warranty exchange through google play

    Quote Originally Posted by TechyMexican View Post
    I did not get the receipt :/
    hmmm. I'd call again and . Or wait until more come available then order a new one then return the other one.

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  9. #9  
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    Default Re: Unable to do a warranty exchange through google play

    Did you try calling LG as they suggested? I'm in the same boat and agree it's stupid especially since I had called Google Play while I was buying my Nexus 4 and they just asked for the IMEI and my Google account email and said warranty would be transferred.

    You'd think Google Play could just track the IMEI of the phones they sold and use that to verify validity for warranty exchanges. Long story short Google Play us a lousy retailer and everyone knows it.

    Sent from my Nexus 4 using Android Central Forums
  10. #10  

    Default Re: Unable to do a warranty exchange through google play

    despite this being a google branded phone, google play are only the retailer so only actually responsible for phones that they sold and is fair enough that they need proof that they sold the phone before they for the exchange. Ant retailer would do the same for any product, underpants, baked beans, 44inch LCD TV... LG are the manufacturer so ultimately responsible for the device. Google would just return your device to LG if they where being helpful.

    This has been the same for all Nexus devices. My Nexus S was bought through Carphone Warehouse so went back to them for a warranty repair then to Samsung directly when CPW proved useless. Google had no interest in my Nexus S at all.
  11. #11  
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    Default Re: Unable to do a warranty exchange through google play

    I called to get a replacement phone on Monday. I bought it from the Play Store the minute it was available. They are sending me a replacement however the IMEI number on my phone is not the one they show as being shipped to me. I thought that was strange however they are shipping out a replacement. When it ships is the question!
  12. #12  

    Default Re: Unable to do a warranty exchange through google play

    Quote Originally Posted by badbrad17 View Post
    hmmm. I'd call again and . Or wait until more come available then order a new one then return the other one.

    Sent from my Nexus 4 using Android Central Forums
    So your recommending fraud. Good call. And when they check the device serial number of the returned unit against the original shipment, and see they don't match then what, claim stupidity.
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  13. #13  
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    Default Re: Unable to do a warranty exchange through google play

    Quote Originally Posted by MobileMadness002 View Post
    So your recommending fraud. Good call. And when they check the device serial number of the returned unit against the original shipment, and see they don't match then what, claim stupidity.
    Enjoy your broken phone.

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  14. #14  

    Default Re: Unable to do a warranty exchange through google play

    Quote Originally Posted by badbrad17 View Post
    Enjoy your broken phone.

    Sent from my Nexus 4 using Android Central Forums
    My phones not broke, but thanks for quoting me. You remind me of another fella spewing about committing fraud.
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  15. #15  
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    Default Re: Unable to do a warranty exchange through google play

    OP Google is refusing you an exchange because the Nexus 4 that you bought from eBay isn't associated to your Google account, that's if you even have one. I know it's messed up but those are googles terms. The only person that can get the device replaced is whoever bought it. This is a non transferable warranty. You need to be aware what you're getting into when you purchase a device through unofficial channels.

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  16. Thread Author  Thread Author    #16  

    Default Re: Unable to do a warranty exchange through google play

    yes, but where are the terms and conditions of this policy? I would like to know where they are stated.
  17. #17  

    Default Re: Unable to do a warranty exchange through google play

    Quote Originally Posted by TechyMexican View Post
    yes, but where are the terms and conditions of this policy? I would like to know where they are stated.
    <Snip>
    Defects

    During the warranty period described in the Device Specific Addendum, if the Device is or becomes defective through no fault of your own, please contact Google Play Support. Subject to the Device warranty, Google, in its sole discretion, may offer a replacement Device or may refer you to the applicable manufacturer of the Device for warranty support. If Google chooses to provide you with a replacement Device, you agree that Google may exchange the defective Device with either a new or refurbished Device. If you do not return the defective Device within 21 days from the date the replacement Device is delivered to you, you authorize Google to charge your Google Wallet account for the replacement Device, not to exceed the amount paid for the original Device. Nothing in this section affects your legal rights.
    <Snip>
    https://play.google.com/intl/en_ca/a...ice-terms.html
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  18. #18  

    Default Re: Unable to do a warranty exchange through google play

    If u bought it from someone else im pretty sure that voids the warranty

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  19. #19  
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    Default Re: Unable to do a warranty exchange through google play

    Quote Originally Posted by badbrad17 View Post
    Enjoy your broken phone.

    Sent from my Nexus 4 using Android Central Forums
    Read more and post less. Giving out bad advice and recommending fraud are not what these forums are intended for.

    Like what was said before, when you give back a defective device and the serial numbers don't match you'll get charged for it.....what a bonehead move. SMH
  20. #20  
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    Default Re: Unable to do a warranty exchange through google play

    Quote Originally Posted by TechyMexican View Post
    yes, but where are the terms and conditions of this policy? I would like to know where they are stated.
    It's in all the literature included on pretty much everything you buy. Plus you can look up warranty policies online. Trust me Google has their bases covered in your case.
    Just chalk it up as an expensive lesson learned and next time avoid eBay and Craigslist if you want a warranty thats honored by the manufacturer or the company that sold it to you.
  21. #21  

    Default Re: Unable to do a warranty exchange through google play

    Quote Originally Posted by jd914 View Post
    It's in all the literature included on pretty much everything you buy. Plus you can look up warranty policies online. Trust me Google has their bases covered in your case.
    Just chalk it up as an expensive lesson learned and next time avoid eBay and Craigslist if you want a warranty thats honored by the manufacturer or the company that sold it to you.
    It's also included in the ipod and iphones, warranty is void is you buy it and this is going to go with this phone too.
  22. #22  
    badbrad17's Avatar

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    Default Re: Unable to do a warranty exchange through google play

    Quote Originally Posted by jd914 View Post
    Read more and post less. Giving out bad advice and recommending fraud are not what these forums are intended for.

    Like what was said before, when you give back a defective device and the serial numbers don't match you'll get charged for it.....what a bonehead move. SMH
    Never said he had to do it. Chill out people. The phone was obviously purchased from Google so it's not like I am suggesting stealing. I've had many staff at stores (ie costco) suggest I do this in order to make an exchange so get off your high moral horse. I would bet that your phone serial number would never be checked. And for what it's worth many people have received devices where the serial doesn't match. The phone would get tossed on a pile for RMA and everyone would be happy. No one is losing here other than him if he gets screwed over on a faulty device. It is a beurocratic issue not a moral one. If he can get LG to fix it great, if not then he can choose to live with the bad ear piece if he feels his moral compass will be sent in the wrong direction.

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  23. #23  

    Default Re: Unable to do a warranty exchange through google play

    Quote Originally Posted by MobileMadness002 View Post
    <Snip>
    Defects

    During the warranty period described in the Device Specific Addendum, if the Device is or becomes defective through no fault of your own, please contact Google Play Support. Subject to the Device warranty, Google, in its sole discretion, may offer a replacement Device or may refer you to the applicable manufacturer of the Device for warranty support. If Google chooses to provide you with a replacement Device, you agree that Google may exchange the defective Device with either a new or refurbished Device. If you do not return the defective Device within 21 days from the date the replacement Device is delivered to you, you authorize Google to charge your Google Wallet account for the replacement Device, not to exceed the amount paid for the original Device. Nothing in this section affects your legal rights.
    <Snip>
    I know this is an old thread but I found it today as I was considering buying a (new sealed in box) product on eBay.

    The above quote from Google Play's policy, while accurate, does not actually say anything about the original purchaser being the only one who can use the warranty.

    In fact the only relevant section I can find is:

    "You may only purchase Devices for your personal use. You may not commercially resell any Device, but you may give the Device as a gift. Recipients of gifts may need to open and maintain a Google Wallet account in order to receive any support offered by Google. These Terms apply to any gift recipient."

    This, along with the rest of policy (i.e. discretionary replacement/repair/return to manufacturer) indicates that you don't need the original receipt or any other proof of purchase but you may need a Google Wallet account. I am not sure if the device needs to be tied to your account via the IMEI or if it can only be tied to one account. The latter doesn't seem fair, since you might gift your old/duplicate phone/tablet to someone else after buying/being gifted a new one, but I am aware that warranties are often heavily slanted against the consumer.

    It also appears that the manufacturer's warranty is independent of Google Play's policy - so if you couldn't get Google Play to facilitate then you would have to deal with the manufacturer directly and the outcome would depend on their policy.

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