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    Default Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    I just bought a google nexus 4 this past month and have had all the google phones prior to it. It dropped one time from a foot off the ground and the screen is cracked and will not respond to touch at all. Both google and LG are passing the buck to the other and will not back up their product. this is very disappointing and i'm thinking of going back to apple. i can't believe they would make such a fragile product that cannot withstand even one common drop. after researching their are numerous other nexus 4 cracks from even less impacts. they must recall these phones and fix them. this is the most horrible product and customer service out there and I will spread the word, continue to join groups put this out there. Google and LG must take responsibility for their defective product.

    Does anyone have advice on what we can do at this point?
  2. #2  

    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    But you admit you dropped it, right?

    Sent from my Nexus 4 using Android Central Forums
  3. #3  

    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    This can't be real.
    Attached Thumbnails Attached Thumbnails Nexus 4 screen cracks - defective - Google and LG do not take responsibility-ec5.jpg  
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  4. #4  

    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    I had the same issue with my Nexus 4, which I got back in early December.

    The first batch Nexus 4's definitely had serious problems. It was finally seen when I had the same problem as you, and dropped my phone slightly on the ground. A small piece of cracked screen turned into a hairline crack, and the screen wouldn't even respond anymore.

    I think Google and LG have learned though. The replacement I just got has much better touch responsiveness, and overall seems much more stable.
  5. #5  

    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    I've read plenty of stories of people dropping their N4 from waist level and having nothing break. You just had some bad luck and it has nothing to do with Google or LG. If you want to go back to apple over this, do it. Buy I doubt that apple would replace your broken screen either.
    Semper Fi
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    J T M and guinnkevinr like this.
  6. #6  

    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    you dropped it and how can you expect others to take responsibility for this?
    drop your iphone and take to apple and tell them you dropped it they wont replace.
    are you frekin kidding me
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  7. #7  

    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    Let me start by saying geez dude it does totally suck that you dropped your phone and it cracked. It has not happened to me, butI feel your pain. Next I would like to offer a solution, like you asked for, pay LG to fix the screen. They do it for a fee.
    Now let me explain this thinking, say I traded in my Ford for a new Mazda, a week later I am backing out of a parking spot and bump into a post, I am not going very fast, but yet the bumper is cracked. I contact the dealership, and Mazda and both refuse to fix it for free or issue me a new car. The Hooligans!!!!! But I wasn't going fast! The bumper should be able to hit a post without damage!! I am going to trade it in for a Ford!

    See, sounds kind of silly eh?
  8. #8  

    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    Quote Originally Posted by andrew hansinger View Post
    .. Does anyone have advice on what we can do at this point?
    Yes this must feel awful. But you dropped it. Get over it.

    Things you can do :

    Buy a ballistic case.

    Get handset insurance.

    Stop dropping your phone.

    Don't waste your time threatening grass roots revolt against the manufacturer because you dropped your phone.

    // Tapatalk HD for Android - Nexus 7 //
    [SIZE="1"]Nexus 4 (Mako), Amaze 4G on T-Mobile. Nexus 7 16GB. Google Chromebook (2012 Samsung 16gb).
  9. #9  
    pgud's Avatar

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    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    Read post #8 here:

    Broken Screen Replacement

    It's a design flaw. Nexus 4 has thinner glass than any other phone on the market (including Nexus 4 Optimus). I've already replaced the front screen, and, to add insult to injury, the back cover just went - all within a month and a half of purchase. This is really poor build quality. My old Galaxy S lasted 3+ years and continued to work fine even after I managed to crack the screen (two+ years into its life).
  10. #10  
    2defmouze's Avatar

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    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    Lmao. Glass breaks when you drop it. Not a design flaw. Not Google or LGs fault either.

    This is akin to saying it's Ford's fault my bumper cracked when I backed up into that fire hydrant.

    Sent from my Nexus 4 using Tapatalk 2
  11. #11  

    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    Quote Originally Posted by 2defmouze View Post
    Lmao. Glass breaks when you drop it. Not a design flaw. Not Google or LGs fault either.

    This is akin to saying it's Ford's fault my bumper cracked when I backed up into that fire hydrant.

    Sent from my Nexus 4 using Tapatalk 2
    Personally I'd blame the fire hydrant. Why did it have to be RIGHT THERE?!
  12. #12  
    2defmouze's Avatar

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    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    Quote Originally Posted by wunderbar View Post
    Personally I'd blame the fire hydrant. Why did it have to be RIGHT THERE?!
    Clearly the city should be sued

    Sent from my Nexus 4 using Tapatalk 2
  13. #13  
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    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    Quote Originally Posted by andrew hansinger View Post
    i can't believe they would make such a fragile product that cannot withstand even one common drop.
    Yeah, what were they thinking, making the screen out of glass? They should have used titanium! And even though you dropped it, it's totally their fault it broke!

    /sarcasm

    Sent from my pure Google Nexus 4 using Android Central Forums
  14. #14  

    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    Quote Originally Posted by andrew hansinger View Post
    I just bought a google nexus 4 this past month and have had all the google phones prior to it. It dropped one time from a foot off the ground and the screen is cracked and will not respond to touch at all. Both google and LG are passing the buck to the other and will not back up their product. this is very disappointing and i'm thinking of going back to apple. i can't believe they would make such a fragile product that cannot withstand even one common drop. after researching their are numerous other nexus 4 cracks from even less impacts. they must recall these phones and fix them. this is the most horrible product and customer service out there and I will spread the word, continue to join groups put this out there. Google and LG must take responsibility for their defective product.

    Does anyone have advice on what we can do at this point?
    SMH

    Sent from my HTC DROID DNA using the Android Central App
  15. #15  
    Jennifer Stough's Avatar
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    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    I am sorry to hear that you broke your screen. It really is unfortunate. But as many have stated here, it is not at fault of the manufacturer or provider. You dropped it. I know in today's market you would think that a phone can survive a short drop, but its really phsyics as to whether it will or not. While the forward travelling momentum wasn't great, the surface on which it fell and the manner in which it struck play very crucial roles. The design of the n4 is not defective, but I would say it is crippling. With a thin glass front and back, you are sacrificing durability for its other features. Unique hardware, vanilla android, etc. The best thing you could have done with a device like this is used some sort of protection, whether it be a case, a bumper, or front and back screen protectors.

    Sent from my HTC6435LVW using Android Central Forums
    Illustrator Joe likes this.
  16. #16  

    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    How did you manage to get the replacement? Mine has broken catastrophically after a 2 foot drop,
    screen became unresponsive, currently posting from a friends Nexus 7

    Josh
  17. #17  

    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    I heard the sound of assumption (remember what Benny Hill said) loud and clear going on in this thread.

    As someone who worked as a service tech for Sony for five years, I have no sympathy for someone who damages their own stuff and then expects someone else to pay for their mistakes. Your attitude stinks, so be prepared to enjoy the way of pain.
  18. #18  

    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    I thought this was going to be about waking up or something like that and finding the screen cracked over night by just sitting there...

    not that you dropped it.

    I am always amazed at what I read on the internet and people's expectations.
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  19. #19  
    chubb's Avatar

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    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    Quote Originally Posted by NexusGirlX View Post
    I thought this was going to be about waking up or something like that and finding the screen cracked over night by just sitting there...

    not that you dropped it.

    I am always amazed at what I read on the internet and people's expectations.
    That's exactly what I was thinking.

    I broke my Thunderbolt screen tossing my Xoom onto my bed. They corner of the Xoom hit the bottom right corner of the Bolt and shattered it. Guess I should have called HTC and told them their screens are junk, and weak, then Motorola for making the Xoom to heavy. Then come blasting them on the internet when neither of them were willing to replace my screen. If I only knew now............
    Illustrator Joe likes this.
  20. #20  

    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    I've dropped mine three times onto tile floors, no breaks or cracks, from 5+ feet.

    But no one posts when their phone survives a drop, hence you only reading posts complaining that, shockingly, glass breaks.
    AZDROIDX and return_0 like this.
  21. #21  

    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    My Nexus 4 has survived my not having dropped it on occasions too frequent to number.
  22. #22  

    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    It's not a design flaw. It happens on all of LG's Optimus G's and Nexus 4's. I haven't looked at the tech specs on the digitizer/lcd assembly but i've examined LS970, E970, and E960 assemblies and it seems to me that the thin digitizer layer is manufactured directly to the top layer of glass and is made of a brittle substrate. So when the top layer cracks the digitizer layer cracks as well, resulting in a touch screen that does not respond. It sucks for the average consumer that's clumsy/drops their phone but being in the repair bi'nuss it is great because it makes an semi-expensive repair worth it to get their phone functional again.
    Kind of sucks but then again I applaud LG for this design.

    As far as it cracking/breaking from such a small drop it was probably a defect in the screen during manufacturing or it was assembled with a piece of debris under the screen. However, since it has a crack and you did drop it, it is understandable that they will not warranty it, as my company wouldn't either. But you could always repair the device yourself for around $130!
  23. #23  

    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    Note that the users claiming manufacturing faults are 1-post wonders. Le sigh.

    // Tapatalk HD for Android - Nexus 7 //
    [SIZE="1"]Nexus 4 (Mako), Amaze 4G on T-Mobile. Nexus 7 16GB. Google Chromebook (2012 Samsung 16gb).
  24. #24  

    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    Chrome I noticed the same.
    Quote Originally Posted by pgud View Post
    Read post #8 here:

    Broken Screen Replacement

    It's a design flaw. Nexus 4 has thinner glass than any other phone on the market (including Nexus 4 Optimus). I've already replaced the front screen, and, to add insult to injury, the back cover just went - all within a month and a half of purchase. This is really poor build quality. My old Galaxy S lasted 3+ years and continued to work fine even after I managed to crack the screen (two+ years into its life).
    Now I am curious, did you make a second account to back up your claim?
    Tom Fairclough
    Credo faber est quisque fortunae suae
    I believe every man is the artisan of his own fortune
  25. #25  

    Default Re: Nexus 4 screen cracks - defective - Google and LG do not take responsibility

    I have found the same thing and will be going back to the Iphone . i dropped my iphone off a semi truck(about 14 feet) and it still worked even tho the screen was cracked these nexus phones are crap. I called lg they told me to call another place and they were rude and i am very unsatisfied with the customer service. When i bought the phone they told me it had the strongest glass of all phones they lied so now it will cost me over 1000$ to pay for this crap phone and buy a new iPhone all i can say is wow.
    sunafi likes this.
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