Google Prompt for 2-step verification not work on Pixel XL

[killer]

Hi,

Anyone else having issues using the google prompt for 2-step verification? When I try to set it up on the pixel it says my device is compatible but offline.

I tried the pixel support line and had what I felt was an insane conversation. They wanted me to send them a screen shot of the prompt option on the google site because they say only a phone number and email are an option for 2-step verification. Felt like I was in the twilight zone sending google support a picture of their own website. Then they told me to ingore that option because it wasn't meant for my phone. Kinda scary. :'(

Anywho, just wanted to see if anyone else had this issue too.

Thanks

 

[gabbott]

I haven't had that problem and it works fine on my Pixel XL

 

[m3lover1]

Likewise. Works perfectly with both my Google accounts.

 

[Daniel Williams6]

I'm having this issue also. I get to the point where it says try it now, but the prompt never shows up on my phone. Are you using a google apps account?

 

[SteelGator]

I had to use one of my rescue codes to get signed up. The Google authentication app works fine for me as well.

 

[miyanc]

no issues here. Unless I have to reset my phone which is my primary location for the app, then it takes some maneuvering. once up and running work great. BTW i now go into the app ahead of time and switch my wifes phone to primary and then do the reset. You learn this stuff when you go thru and reset 8 times in 2 months. just makes it slightly easier.

 

[SteelGator]

no issues here. Unless I have to reset my phone which is my primary location for the app, then it takes some maneuvering. once up and running work great. BTW i now go into the app ahead of time and switch my wifes phone to primary and then do the reset. You learn this stuff when you go thru and reset 8 times in 2 months. just makes it slightly easier.

Agreed. That is when I learned you can get 8 backup codes. When I got my first Note 7 :eyeroll: I had already wiped my old device (so stupid). I ended up turning off 2-step so I could finish the setup. After I set it back up, I realized that you can get the back up codes and access them from https://myaccount.google.com/security/signinoptions/two-step-verification. They are very handy. I think I have burned 2.