I could type the whole thing out again, but I am going to instead copy and paste what I sent them after they wasted so much of my time and money.
I am absolutely *fuming* in regards to my warranty repair for my HTC 10.
It all started when my device's headphone jack started crackling more than it played music, and the internal speakers became quieter than before. Since these needed repair already, I figured I'd have my shoddy wifi connection inspected too.
First, HTC offered to send me a new device and allow me to return my old one. An hour later, they retracted that offer and told me either I use Uh-Oh for a *warranty* item or leave my phone with HTC for 7-10 business days. I unhappily took the repair offer.
My device arrived Monday and was sent back out the same day. Fantastic!
UPS tries to deliver my device Wednesday but says the sender input "#14" instead of "apt 14", so the driver couldn't find my residence. They try again and tell me HTC has blocked UPS from delivering it to an Access Point, so because I couldn't take the day off work to receive a package, I had to drive 80 minutes round trip to the UPS sort center to receive my device!
My device, back to me after hours on the phone with HTC, hours on the phone with UPS, and nearly an hour and a half of driving to retrieve it from a very confused UPS, is *just* as defective as it was when I sent it in. My headphone jack still crackles like pop rocks, my speakers are still as quiet as a mouse, and I assume my wifi issues are unaddressed.
The only way to fix this, HTC, is to send me a new device in the mail. I am not going through this dance again, with you or UPS. If you decide not to right your wrong, I can guarantee I will not stay quiet. I will have my voice heard by *someone* in this company who cares about their customers. I look forward to hearing back from someone who has the ability to help me.
/rant
Thoughts? Am I being overdramatic? Or am I being just dramatic enough to hopefully get someone's attention?
I am absolutely *fuming* in regards to my warranty repair for my HTC 10.
It all started when my device's headphone jack started crackling more than it played music, and the internal speakers became quieter than before. Since these needed repair already, I figured I'd have my shoddy wifi connection inspected too.
First, HTC offered to send me a new device and allow me to return my old one. An hour later, they retracted that offer and told me either I use Uh-Oh for a *warranty* item or leave my phone with HTC for 7-10 business days. I unhappily took the repair offer.
My device arrived Monday and was sent back out the same day. Fantastic!
UPS tries to deliver my device Wednesday but says the sender input "#14" instead of "apt 14", so the driver couldn't find my residence. They try again and tell me HTC has blocked UPS from delivering it to an Access Point, so because I couldn't take the day off work to receive a package, I had to drive 80 minutes round trip to the UPS sort center to receive my device!
My device, back to me after hours on the phone with HTC, hours on the phone with UPS, and nearly an hour and a half of driving to retrieve it from a very confused UPS, is *just* as defective as it was when I sent it in. My headphone jack still crackles like pop rocks, my speakers are still as quiet as a mouse, and I assume my wifi issues are unaddressed.
The only way to fix this, HTC, is to send me a new device in the mail. I am not going through this dance again, with you or UPS. If you decide not to right your wrong, I can guarantee I will not stay quiet. I will have my voice heard by *someone* in this company who cares about their customers. I look forward to hearing back from someone who has the ability to help me.
/rant
Thoughts? Am I being overdramatic? Or am I being just dramatic enough to hopefully get someone's attention?
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