OK, so I dropped my 10, cracked the screen in the corner. Called HTC about a Uh Oh claim on Monday the 17th. Sent me an email to release CC hold for overnight delivery. I never received tracking information. When I look up claim from email, it just reads "device ready for packing". I called Tuesday the 18th, just to follow up, will phone be shipped today? "Yes, sorry for the delay, the device will ship out today". Today is the 25th, still no device or tracking information. I have called HTC daily trying to find out what is holding this up. "Sorry, there is some kind of mistake in the warehouse", "this is being escalated, someone will call you back today", "you will be contacted with tracking number today". Never received a return call, device hasn't shipped, no one can answer my question. Now, granted it's not a life threatening situation, but you have a $600 hold on my bank account for over a week now, and no response whatsoever as to when you are shipping device. **** poor customer service. You would think a drowning company would be trying to please the folks still buying their phones.