So last Thursday I was one of the lucky (or so I thought) people who was able to get my two preordered Evo 4G LTEs at Best Buy. The activation took a few hours because the mobile manager was stuck on hold waiting for Bridge (the people they call when they have an issue with a sale going through) to pick up. Finally they got all the promotions settled and we traded two OGs for two LTEs.
Sounds good, right? Well my wife's LTE had a problem with the camera. When the camera focuses in on something close it won't refocus if you point the phone at something further away. The only way to fix it is to stop the camera application and restart it. Here is a picture from my wife's phone:
Here is a picture from mine at basically the same angle:
I called Best Buy the day my wife found the issue (last Friday), and they told me that they didn't have any to exchange. They also told me that I would have to wait until all the preorders were filled before I could get my replacement. Plus they were still accepting preorders they had no idea how many shipments it would take for me to be able to swap my phone out.
I talked to the mobile manager again when the Launch date was announced. She told me that they were definitely not going to have the replacement on launch since they had gotten so many preorders. I asked her if they were going to suspend the 30 day return policy for me (in case they didn't get any in on time) since they couldn't replace my phone. She said she would have to get back to me. She called me back and told me that they wouldn't move the 30 day return date at all, so I would have to do a return and rebuy within the 30 days. She said if I could wait 29 days and most likely they would have them in.
After I talked to her I thought about it and realized that if I go past the 14 day mark I would not be able to return and rebuy since I would have lost my upgrade. So now I have until Thursday to make my decision on how I will handle it.
Either ride out the 30 days and hope they get a new one in on time. If they don't get one within 30 days I can call corporate to have them push the date (not guaranteed) or turn it in as damaged with sprint and have insurance send me a new one, but possibly get a refurb when I should have a brand new phone.
Or, I could return by Wednesday/Thursday and rebuy when they get stock, which brings up another issue. I traded in my Evo which gave me $100 and I got the $5o for activating the phone. Most likely if I turn in the phone I won't get the $5o for buying the LTE back. This is frustrating because I know I will have to pay the activation with Sprint even though I am returning the phone, hopefully I can convince them to waive the second activation when I rebuy the phone. But what is really going to make me mad is if they try to only give me $50 back for the Evo. $50 was for the trade in and $50 was for activating another phone so I can see them arguing not to give me back the $100 (most likely gift card). But it I shouldn't be out that money because they can't provide me a replacement.
So which option would you do? And what do you think they will give back as far as gift cards for the Evo?
Sounds good, right? Well my wife's LTE had a problem with the camera. When the camera focuses in on something close it won't refocus if you point the phone at something further away. The only way to fix it is to stop the camera application and restart it. Here is a picture from my wife's phone:
Here is a picture from mine at basically the same angle:
I called Best Buy the day my wife found the issue (last Friday), and they told me that they didn't have any to exchange. They also told me that I would have to wait until all the preorders were filled before I could get my replacement. Plus they were still accepting preorders they had no idea how many shipments it would take for me to be able to swap my phone out.
I talked to the mobile manager again when the Launch date was announced. She told me that they were definitely not going to have the replacement on launch since they had gotten so many preorders. I asked her if they were going to suspend the 30 day return policy for me (in case they didn't get any in on time) since they couldn't replace my phone. She said she would have to get back to me. She called me back and told me that they wouldn't move the 30 day return date at all, so I would have to do a return and rebuy within the 30 days. She said if I could wait 29 days and most likely they would have them in.
After I talked to her I thought about it and realized that if I go past the 14 day mark I would not be able to return and rebuy since I would have lost my upgrade. So now I have until Thursday to make my decision on how I will handle it.
Either ride out the 30 days and hope they get a new one in on time. If they don't get one within 30 days I can call corporate to have them push the date (not guaranteed) or turn it in as damaged with sprint and have insurance send me a new one, but possibly get a refurb when I should have a brand new phone.
Or, I could return by Wednesday/Thursday and rebuy when they get stock, which brings up another issue. I traded in my Evo which gave me $100 and I got the $5o for activating the phone. Most likely if I turn in the phone I won't get the $5o for buying the LTE back. This is frustrating because I know I will have to pay the activation with Sprint even though I am returning the phone, hopefully I can convince them to waive the second activation when I rebuy the phone. But what is really going to make me mad is if they try to only give me $50 back for the Evo. $50 was for the trade in and $50 was for activating another phone so I can see them arguing not to give me back the $100 (most likely gift card). But it I shouldn't be out that money because they can't provide me a replacement.
So which option would you do? And what do you think they will give back as far as gift cards for the Evo?
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