Can't install 4.3 RUU on Windows 7 and 8.1

[Adriel Romo]

Can someone please help me out? I ran the RUU.exe on both Windows 7 and 8.1 and the install shield pops up getting ready to install and when the bar reaches the end it just closes and nothing ever happens. How do you get passed this?

 

[aesparza148]

I'm having the same issue! someone help plz

 

[enzie5454]

Can someone please help me out? I ran the RUU.exe on both Windows 7 and 8.1 and the install shield pops up getting ready to install and when the bar reaches the end it just closes and nothing ever happens. How do you get passed this?

I'm having trouble too. This is my setup:

Computer side:
Ruu downloaded
Windows Vista
HTC sync installed and running

Phone side:
Plugged in via usb
USB debugging checked
Install from unknown sources checked
HTC sync manager checked (not disk drive)

I then open my download folder on my computer and double click the Ruu. Like the OP stated, the install shield looks like it's getting ready to install. However, when the bar reaches the end, the install shield closes and does nothing.

Either I'm doing something wrong or I'm missing a step. Any help would be greatly appreciated. Thank you in advance.

Posted via Android Central App

 

[flyer8493]

Is this ruu only good for windows?

Sent from my Nexus 5 using Tapatalk

 

[92turbo2]

i will elaborate a little better, my computer (windows 8.1) keep saying device has malfuctioned and does not recognize this device and automatically ejects the phone and stop the update

 

[92turbo2]

okay so got it to work, and now HTC has just bricked my phone, officially done with HTC, waste of my damn time

 

[akwaris]

okay so got it to work, and now HTC has just bricked my phone, officially done with HTC, waste of my damn time

wait what. im having the same issue as OP but what do you mean that "it worked then your phone bricked". I also emailed htc this is what they said

Please reboot your device into the Bootloader/HBoot screen. Slide the Notifications panel open, tap Settings > Power, clear the Fast Boot check box, and then power off your phone. With the device turned off, press and hold the Volume Down button and then press and hold the Power button. Wait for the screen with three Android images to appear and then release the Volume Down and Power buttons.

Use the Volume Down button to scroll to and highlight Fastboot and then press the Power button to select the option. Please connect your phone to a main USB port of your computer using the supplied USB cable. When the drivers are finished installing, the device will change to “Fastboot USB.”

Please download and open the RUU and then click Next on the Welcome screen to begin the RUU installation. Please note that this will permanently erase all installed programs and data files on your phone; you will therefore want to first back up your files.

Please disable the standby and hibernation features of the computer and make sure your phone’s battery power is over 30 percent. Place a check in the box and click Next to proceed. A verification process will follow and then you should see information about your phone and a prompt to update. Follow the prompts to continue the update. Please do not unplug your phone, use the computer, or allow the computer to go into “sleep” mode; or your device could be rendered inoperable. When the process is complete, please click Finish to exit the utility and allow your phone to reboot.

 

[92turbo2]

i cant do any of that as the phone does not have a image installed

the RUU said congratulations you are updated, the phone restarted and boom stalls on the HTC screen

 

[celticking]

I'm getting error 158. Says it's the wrong RUU. I tried using an older RUU and that doesn't even work. No idea what to do.

 

[92turbo2]

got 4.3 up and running on my evo and man its speedier and much better looking than 4.1 IMHO

 

[BigJohnson]

It doesn't matter what settings I try. Nothing ever works. Wizard comes up, loads and disappears every single time.

 

[paintdrinkingpete]

It doesn't matter what settings I try. Nothing ever works. Wizard comes up, loads and disappears every single time.

Disable antivirus/firewall?

 

[BigJohnson]

Nope. Didn't work either. Thanks for trying to help though.

 

[enzie5454]

It doesn't matter what settings I try. Nothing ever works. Wizard comes up, loads and disappears every single time.

Again, I'm in the same boat.

Posted via Android Central App

 

[elfuego]

I don't know why this happens on some computers. It took me multiple tries in 2 computers. I gave up, then on my 3rd computer (at work), it worked like a charm on the 1st try. Go figure. Hopefully someone will figure this out.

Posted via Android Central App

 

[92turbo2]

I would take it up to the sprint store and see if they can flash it for you

Posted via Android Central App

 

[BigJohnson]

I would take it up to the sprint store and see if they can flash it for you

Posted via Android Central App

I did that but my local Sprint didn't have the update file in their system yet. They told me to check back Monday.

 

[eps1lon3]

To get the program to load and NOT close, install the Visual C++ Redistributables from Microsoft. Here's the newest one, for example:

Download Visual C++ Redistributable for Visual Studio 2012 Update 4 from Official Microsoft Download Center

The rest:

Download Microsoft Visual C++ 2005 SP1 Redistributable Package (x86) from Official Microsoft Download Center
Download Microsoft Visual C++ 2005 SP1 Redistributable Package (x64) from Official Microsoft Download Center

Download Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) from Official Microsoft Download Center
Download Microsoft Visual C++ 2008 SP1 Redistributable Package (x64) from Official Microsoft Download Center

Download Microsoft Visual C++ 2010 SP1 Redistributable Package (x86) from Official Microsoft Download Center
Download Microsoft Visual C++ 2010 SP1 Redistributable Package (x64) from Official Microsoft Download Center

 

[Rockzfizh]

I followed those instructions to a tee, however, when I plug in my usb cable windows does not recognize it as my evo. Ideas anyone?

 

[Captain_Throwback]

This might be an alternative for some: http://forum.xda-developers.com/showthread.php?p=50503236