Hello, Android Central forums. This is my first post here. And for my first post, I thought I'd share a horrible experience I've had with purchasing the HTC Evo 4g.
I bought the Evo 4G a few months ago. I immediately had problems, and took it back to the Sprint store. They made me go to another Sprint store to have them reset the phone. The problems didn't go away, so, after much arguing, and being forced to call Sprint corporate, the store was forced to give me a new phone. However, upon picking up the new phone, I had even more serious problems than I did previously. So, I took it to the main hub store and repair center in the area. They have no explanation for the problems either, and have now told me that they want to give me yet another of the same phone, but a refurbished model, rather than the brand new one that I paid for. Wow, great idea! Someone's brand new phone doesn't work, so give them a refurb and keep the money.
For those who are wondering, here is a brief list of the issues that this phone has had since I picked it up:
1) GPS doesn't seem to work. When searching for anything, it typically gives me a "sorry, can't connect, try later" message. This is at least 50% of the time. When it does connect, it has no idea where I am. It tries to locate my search item based on where I may have been 24 hours prior. Refreshing does nothing. And yes, there's a full signal on my phone.
2) Data services seem to not work the majority of the time. Connecting to the web is almost impossible. Sometimes it works, but takes literally 10 minutes to connect to a site.
3) Android Marketplace not connecting. When I picked up this new phone, the marketplace didn't work at all. I'd click to pull it up, and get an error. A few days later, it started working. Not sure why.
4) Can't hang up because of screen blackout not returning. The screen blacks out while on a call, but when you take the phone away from your face to hang up, the screen doesn't come back. Pushing the top button does nothing. I always have to wait for the other person to hang up. Then the screen comes back to show the phone is hung up. This can take 10 seconds or longer.
5) Phone randomly restarts itself. It has even done this while sitting on a table, untouched.
6) Phone randomly jumps to other screens while using applications. For example, I can be listening to a voicemail, and it will suddenly stop the playback and flip to another application.
7) Phone started randomly dialing a number in my address book, and froze so that I couldn't stop it, hang it up, etc. I had to take the battery out to get it to hang up. Power button didn't work.
This is just a brief list of the issues I've had. Anyone have any idea if this is related to the Android operating system? Or are these issues inherent to the phone itself?
I bought the Evo 4G a few months ago. I immediately had problems, and took it back to the Sprint store. They made me go to another Sprint store to have them reset the phone. The problems didn't go away, so, after much arguing, and being forced to call Sprint corporate, the store was forced to give me a new phone. However, upon picking up the new phone, I had even more serious problems than I did previously. So, I took it to the main hub store and repair center in the area. They have no explanation for the problems either, and have now told me that they want to give me yet another of the same phone, but a refurbished model, rather than the brand new one that I paid for. Wow, great idea! Someone's brand new phone doesn't work, so give them a refurb and keep the money.
For those who are wondering, here is a brief list of the issues that this phone has had since I picked it up:
1) GPS doesn't seem to work. When searching for anything, it typically gives me a "sorry, can't connect, try later" message. This is at least 50% of the time. When it does connect, it has no idea where I am. It tries to locate my search item based on where I may have been 24 hours prior. Refreshing does nothing. And yes, there's a full signal on my phone.
2) Data services seem to not work the majority of the time. Connecting to the web is almost impossible. Sometimes it works, but takes literally 10 minutes to connect to a site.
3) Android Marketplace not connecting. When I picked up this new phone, the marketplace didn't work at all. I'd click to pull it up, and get an error. A few days later, it started working. Not sure why.
4) Can't hang up because of screen blackout not returning. The screen blacks out while on a call, but when you take the phone away from your face to hang up, the screen doesn't come back. Pushing the top button does nothing. I always have to wait for the other person to hang up. Then the screen comes back to show the phone is hung up. This can take 10 seconds or longer.
5) Phone randomly restarts itself. It has even done this while sitting on a table, untouched.
6) Phone randomly jumps to other screens while using applications. For example, I can be listening to a voicemail, and it will suddenly stop the playback and flip to another application.
7) Phone started randomly dialing a number in my address book, and froze so that I couldn't stop it, hang it up, etc. I had to take the battery out to get it to hang up. Power button didn't work.
This is just a brief list of the issues I've had. Anyone have any idea if this is related to the Android operating system? Or are these issues inherent to the phone itself?
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