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Re: Unable to turn google now on
hope u help long customer service lol . but after all. i just factory reset from recovery it solved.
10:41:51 CustomerIVAN GUTIERREZ
Initial Question/Comment: location services on google now cant turn it on. not able to use google now.
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10:42:09 CustomerIVAN GUTIERREZ
location services on google now cant turn it on. not able to use google now.
Hello Ivan, I do apologize you are having this issue. I can certainly look into this for you.
10:42:20 CustomerIVAN GUTIERREZ
sorry before i was afk
When did this issue begin?
10:44:08 CustomerIVAN GUTIERREZ
since las update to 4.4.2 htc sdk api level: 5.69
Can I have you go into the settings of the phone, then select the option for "power" please? Once selected, can you disable the option for fastboot please, then power the phone completely off?
10:44:53 CustomerIVAN GUTIERREZ
Can you press and hold in your volume down key please, while holding in the volume down can you also press the power button in for three seconds? After releasing the power button you would want to continue to hold in your volume down until you reach a white screen with three androids at the bottom?
10:46:01 CustomerIVAN GUTIERREZ
10:46:07 CustomerIVAN GUTIERREZ
10:46:09 CustomerIVAN GUTIERREZ
10:46:17 CustomerIVAN GUTIERREZ
Once you are at that screen can you use the volume button to scroll down and highlight recovery in blue please, then select it with the power button?
10:46:55 CustomerIVAN GUTIERREZ
10:47:22 CustomerIVAN GUTIERREZ
10:48:08 CustomerIVAN GUTIERREZ
black screen htc one phone with red trinagle ! on it
Now you would want to wait until you have a red triangle with an exclamation mark in the middle of it on your screen. When you see it can you hold in the volume up key, while holding it in can you press and release the power button please?
Can you now use the volume button to scroll down and highlight "wipe cache partition" please, and select it with the power button? After the cache wipe is complete, the option for "reboot system now" will be highlighted automatically, can you select it with the power button as well please?
10:50:09 CustomerIVAN GUTIERREZ
done phone rebooting
Okay, can you attempt to use Google please?
10:52:18 CustomerIVAN GUTIERREZ
nothing happen stil cant use google now still says off the tab wont move to on
Okay, can you go into Settings>Apps>All please?
10:53:59 CustomerIVAN GUTIERREZ
10:54:03 CustomerIVAN GUTIERREZ
Can you scroll down and select Google Services & Frameworks please, then select clear data?
10:55:06 CustomerIVAN GUTIERREZ
Can you restart the phone when finished please?
10:55:39 CustomerIVAN GUTIERREZ
10:56:15 CustomerIVAN GUTIERREZ
10:56:28 CustomerIVAN GUTIERREZ
pop up came
10:56:45 CustomerIVAN GUTIERREZ
asking for location consent
10:56:53 CustomerIVAN GUTIERREZ
agree or disagree
10:56:58 CustomerIVAN GUTIERREZ
You would agree please.
10:58:16 CustomerIVAN GUTIERREZ
another pop up , sasy in another version you turn off ..... wanna turn it on?? i clicked yes
Okay , you would want it to be enabled.
10:59:09 CustomerIVAN GUTIERREZ
now im trying to use google now?
Yes, that would be correct.
10:59:33 CustomerIVAN GUTIERREZ
sorry english its not my native language
11:01:22 CustomerIVAN GUTIERREZ
still not able to set it up tab just wont move to on
Okay, I do apologize about that, what we can do next is called a Google Checkin, this will update your phone with the Google servers to make sure everything is working properly.
Can you open your phone dialer please?
11:03:31 CustomerIVAN GUTIERREZ
Can you now input *#*#2432546#*#* please?
11:05:47 CustomerIVAN GUTIERREZ
notificacion cheking succede
Okay great, this will take up to 24 hours to update the Google Servers, of Google Now is still not working by this time tomorrow we can look further into that for you.
11:07:11 CustomerIVAN GUTIERREZ