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    Default Re: vivid froze on white htc screen

    let me start by saying that I have NO IDEA what I'm doing. when I plug in the usb my phone reads fasboot usb but a message pops up on computer that reads that it does not recognize device.
    your link is not compatible with my operating system. I went to the htc website and installed a bunch of stuff for htc sync and ruu. the ruu won't open because my phone isn't connected but the instructions to connect through htc sync requires that I go to the settings on my phone, which I cant because of the white screen..... What do I do?
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