I bought an LG G4 in mid-June and while I like the phone a lot I have experienced multiple problems that make the phone borderline unusable.
1. The phone randomly turns off constantly and the only way to turn it back on is to remove the battery then reboot. Then it typically turns off and on again multiple times, the screen lags and sometimes blurs out (i.e. half the screen is just gray and blurry like an old TV on the AUX channel) and half normal and then everything crashes. Eventually the problem fixes itself after MULTIPLE reboots after the battery is removed multiple times. The problem then shows up a couple days later and I have to do the whole process again. It even does it in SAFE MODE sometimes so the problem does not really appear to be any third-party apps. I noticed that sometimes If i turn off Bluetooth this problem doesn't occur as often.
- Sometimes the phone does not even reboot after it randomly shuts off and I have to take the battery out, plug the phone into the charger until the battery sign with a "?" appears then put the battery back in and reboot and HOPE it stays on. this is absolutely unacceptable for a flagship device.
2. The camera usually crashes and does not work. I get a mesage that says "Camera unexpectedly stopped working." I can maybe take one picture then half the camera starts to turn gray and blurry until the whole screen just blacks out and the camera crashes.
3. The phone gets extremely hot even with NO APPS OPEN and then typically shuts off.
4. When i plug the phone in to charge at night it typically shuts off and doesn't turn back on until the battery is removed.
5. Exchange account (i use Mailwise) always automatically disables Sync.
Can anyone help me?? I've read threads with other issues and nothing seems as serious as these.
Finally, if I do have to do a factory reset, what is the best way to backup everything? Copy and paste to a PC or use a different method? I've tried the Cloud but that does not work so if someone can explain that too I'd appreciate it but I have no problem doing copy paste to a PC as long as I don't lose my ****.
1. The phone randomly turns off constantly and the only way to turn it back on is to remove the battery then reboot. Then it typically turns off and on again multiple times, the screen lags and sometimes blurs out (i.e. half the screen is just gray and blurry like an old TV on the AUX channel) and half normal and then everything crashes. Eventually the problem fixes itself after MULTIPLE reboots after the battery is removed multiple times. The problem then shows up a couple days later and I have to do the whole process again. It even does it in SAFE MODE sometimes so the problem does not really appear to be any third-party apps. I noticed that sometimes If i turn off Bluetooth this problem doesn't occur as often.
- Sometimes the phone does not even reboot after it randomly shuts off and I have to take the battery out, plug the phone into the charger until the battery sign with a "?" appears then put the battery back in and reboot and HOPE it stays on. this is absolutely unacceptable for a flagship device.
2. The camera usually crashes and does not work. I get a mesage that says "Camera unexpectedly stopped working." I can maybe take one picture then half the camera starts to turn gray and blurry until the whole screen just blacks out and the camera crashes.
3. The phone gets extremely hot even with NO APPS OPEN and then typically shuts off.
4. When i plug the phone in to charge at night it typically shuts off and doesn't turn back on until the battery is removed.
5. Exchange account (i use Mailwise) always automatically disables Sync.
Can anyone help me?? I've read threads with other issues and nothing seems as serious as these.
Finally, if I do have to do a factory reset, what is the best way to backup everything? Copy and paste to a PC or use a different method? I've tried the Cloud but that does not work so if someone can explain that too I'd appreciate it but I have no problem doing copy paste to a PC as long as I don't lose my ****.