Cannot update PRL

twigge

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Feb 28, 2011
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For whatever reason I cannot update the PRL on my Optimus. Everytime I try to do so I always get the following error:

XPT open socket failed (21). Please try again later.

I am currently running Shell ROM, but have had this problem on TR 1.8.2, Nameless, and Reborn. I am really hoping to not have to revert to stock to fix this. Any ideas?

Also should note my baseband is VD.
 

O.a.T.

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For whatever reason I cannot update the PRL on my Optimus. Everytime I try to do so I always get the following error:

XPT open socket failed (21). Please try again later.

I am currently running Shell ROM, but have had this problem on TR 1.8.2, Nameless, and Reborn. I am really hoping to not have to revert to stock to fix this. Any ideas?

Also should note my baseband is VD.

How did you get to baseband zvd?
 

twigge

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It goes off then back on at the start of the update process. But at no time after that. I can see send and receive activity across the data network periodically throughout the update attempt. And 3G data does work without issue on this phone. I just cannot get PRL to update.

I should also note that I get the same error if I attempt to update the user profile.

Since my initial post here I have used KP500 to re-flash the ZVD cab file hosted at Zefie's host. While this reverted my phone to stock, I lost root, and custom recovery, it did not wipe data and I still cannot update PRL. I am considering flashing and older radio to see if it will make any difference. Though I would have thought if for some reason the radio was corrupt it would have been fixed when I re-flashed ZVD.
 

O.a.T.

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Dec 14, 2010
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It goes off then back on at the start of the update process. But at no time after that. I can see send and receive activity across the data network periodically throughout the update attempt. And 3G data does work without issue on this phone. I just cannot get PRL to update.

I should also note that I get the same error if I attempt to update the user profile.

Since my initial post here I have used KP500 to re-flash the ZVD cab file hosted at Zefie's host. While this reverted my phone to stock, I lost root, and custom recovery, it did not wipe data and I still cannot update PRL. I am considering flashing and older radio to see if it will make any difference. Though I would have thought if for some reason the radio was corrupt it would have been fixed when I re-flashed ZVD.

And you have not installed any apps between the reflash to zvd and the attempted prl update? The only occurrence I know when the profile/prl will not update is when there is a mismatch between the radio and the software.
 

twigge

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antipunk

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had this problem a while ago, i just started up an online chat with sprint and told them i couldn't get my prl or profile to update. they'll try some stuff on their end first which probably won't work. then they'll ask you if it's ok to do a hard reset. just pretend to go along with them and they will give you your msl number. make sure you do a nand backup first. then use your msl number to do a ##786# reset. then restore your nand backup and your phone will start provisioning. make sure your on sprints network or it may not provision.
 
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twigge

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Thanks for the advice. However...

After reverting to V9, then upgrading back to ZVD both methods using KP500 to force flash I was finally able to update both my PRL and Profile this morning. If I have a problem like this in the future I will definitely take your advice and just call sprint to get my MSL so I can do the NVRAM reset. I know after having gone through all of this it definitely will save me a TON of time.

Thanks again.
 

memsman

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had this problem a while ago, i just started up an online chat with sprint and told them i couldn't get my prl or profile to update. they'll try some stuff on their end first which probably won't work. then they'll ask you if it's ok to do a hard reset. just pretend to go along with them and they will give you your msl number. make sure you do a nand backup first. then use your msl number to do a ##786# reset. then restore your nand backup and your phone will start provisioning. make sure your on sprints network or it may not provision.

Can the ##786# reset cause problems if you are rooted (nameless)?