I am a Deskside Support representative for my company and have been tasked with configuring a number of mobile devices (Android and iOS) for many of our remote users. I am getting hung up on one Android device that is not allowing the activation of the Mobile@Work Device Administrator. Registration process completed successfully, I confirmed it was able to authenticate through our email server and the device is visible in my Admin portal.
The issue comes up once we get to the step where the user needs to tap “Activate” or “cancel” on the Device Administration screen (picture attached). When attempting to Activate the device administrator, the “Activate” button itself does not respond. We can scroll up and down in the menu or tap the back button but neither of the bottom buttons respond. I’ve also tried myself via remote access to the users device.
This is on a fresh install. User has never had the app installed before.
Any assistance would be greatly appreciated.
The issue comes up once we get to the step where the user needs to tap “Activate” or “cancel” on the Device Administration screen (picture attached). When attempting to Activate the device administrator, the “Activate” button itself does not respond. We can scroll up and down in the menu or tap the back button but neither of the bottom buttons respond. I’ve also tried myself via remote access to the users device.
This is on a fresh install. User has never had the app installed before.
Any assistance would be greatly appreciated.