Random restarts 2015 LTE

[TxAndroidGuy]

Hi everyone. I have had my Moto E LTE a few days now and have noticed that it randomly restarts. I am not rooted and running the stock 5.0.2 system. I have tried running it with the Google Launcher and keyboard and with Nova Launcher and SwiftKey. I don't have any anti virus or ram enhancement apps either. So far, I have noticed that it only happens when plugged in to charge. I installed Restart Counter from the Play Store to see if it happens when I don't notice. Is anyone else having this problem? Other than that, it is a decent phone. Thanks!

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[B. Diddy]

Try booting into Safe Mode, and see if it still happens while on charger. Safe Mode can tell you if it's due to a 3rd party app or not--if the problems go away in Safe Mode, then it's probably something you installed. If it persists in Safe Mode, then it's likely a problem with the hardware or firmware.

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/97327/p/30,6720,9050

 

[Pratham Nathyal]

U try to reset it didn't reboot in mine

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[TxAndroidGuy]

Thanks for the Safe Mode boot tip! I've had two days without a random restart and I think the app that was causing it was Boom Beach.

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[gfederline9]

what happen if it rule out it is the 3rd party apps causing the restarting and error

1) how to find out which particular apps is causing the problem

2) how to slove it

3) why android phone have this problem

4) how to avoid it happen in the future

 

[fred1952]

I have had the Moto E LTE for half a day on the 5.0.2; it is my first andorid and I can tell you that within half a day the battery is totally flat (might not have been fully charged when bought, didn't really notice) and that when plugged into the usb charging port on my laptop there is almost ZERO functionality. Almost impossible to swipe between home screens or pull down the notification centre, and as for swipe text, forget it. After trying to swpie three words I gave up after 5 minutes of solid swyping. I have no apps installed, it is straight out the box so is this a system fault or just Motorola being utterly s**t?? I text a lot and write a lot of emails, so if it is functionless whilst charging I'm getting rid of it. Give me an outdated blackberry any day.

 

[TxAndroidGuy]

Update: I was still having the restart issue but I found another thread about faulty micro SD cards so I replaced my old one. I also downloaded the 5.1 update the same day and I haven't had any random restarts since.

 

[sethidheeraj06]

I was also having the same issue.. Check that any app is crashing.. If not.. Check in safe mode.. Uninstall that app.. At my time subway surf was giving error .. And then i uninstalled it.. And there are no more random restarts..

 

[Werewolf35]

Fred- if the phone was out of the box it was probably doing lots of upgrading in the background. Mine had two different activation programs fighting for my attention! It will get better once updated fully and a few reboots probably.

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