Verizon shipping Droid X Early?

Butthead007 · 07-04-2010, 10:22 PM

Quote:

Originally Posted by Cory Streater

Speaking from personal experience, CSR's can definitely adjust your NE2 date.

Speaking from personal experience every time I open the Verizon Wireless billing system application on a customer call, no, reps can not change the ne2 date on your account or the eligible upgrade date. Only a supervisor can change those.

I don't care what they said they did. They can process an order early or ask a supervisor to do it. But the reps you are speaking with can not do it.

Seriiously, are you **REALLY** going to debate that point with me? I use ACSS EVERY DAY. Come on....

**EDIT** I have a higher job title than a customer service rep and even I can not do it.

gwhamil · 07-04-2010, 11:35 PM

I called Verizon last week and they changed my NE2 date from the 21st to the 15th. When I logged back in to my Verizon, sure enough the NE2 date had been changed to the 15th.

c4v3man · 07-06-2010, 03:03 AM

My CSR put me on hold to ask a supervisor/have a supervisor move up my date. Irregardless of who did it, it's been done. Who cares who actually adjusts it.

**Cory Streater** · 07-06-2010, 08:21 AM

Quote:

Originally Posted by Butthead007

Speaking from personal experience every time I open the Verizon Wireless billing system application on a customer call, no, reps can not change the ne2 date on your account or the eligible upgrade date. Only a supervisor can change those.

I don't care what they said they did. They can process an order early or ask a supervisor to do it. But the reps you are speaking with can not do it.

Seriiously, are you **REALLY** going to debate that point with me? I use ACSS EVERY DAY. Come on....

**EDIT** I have a higher job title than a customer service rep and even I can not do it.

Wow, I'm sorry if I upset you. To the best of my knowledge, I was not speaking to a manager when my NE2 was moved up. If you work for Verizon and know better, then please accept my apology. However, what you are saying seems to contradict some of our recent experiences.

JubbaTheHutt · 07-06-2010, 09:37 AM

Quote:

Originally Posted by Butthead007

Speaking from personal experience every time I open the Verizon Wireless billing system application on a customer call, no, reps can not change the ne2 date on your account or the eligible upgrade date. Only a supervisor can change those.

I don't care what they said they did. They can process an order early or ask a supervisor to do it. But the reps you are speaking with can not do it.

Seriiously, are you **REALLY** going to debate that point with me? I use ACSS EVERY DAY. Come on....

**EDIT** I have a higher job title than a customer service rep and even I can not do it.

Your name suits your character quite well...

Either way, I managed to get my NE2 date moved up by just talking to a general CSR rep...now if she spoke to a manager or supervisor while we were on the phone, I would have no idea, but the date was moved during our conversation.

jbmoby · 07-06-2010, 10:19 AM

Quote:

Originally Posted by Butthead007

Speaking from personal experience every time I open the Verizon Wireless billing system application on a customer call, no, reps can not change the ne2 date on your account or the eligible upgrade date. Only a supervisor can change those.

I don't care what they said they did. They can process an order early or ask a supervisor to do it. But the reps you are speaking with can not do it.

Seriiously, are you **REALLY** going to debate that point with me? I use ACSS EVERY DAY. Come on....

**EDIT** I have a higher job title than a customer service rep and even I can not do it.

I just got off the phone with a CSR (first try, first rep), and they said that although they couldn't order it for me (told me to go to best buy) they could move up my NE2 and my Contract upgrade dates (both 7/21) today and I confirmed it on my verizon as soon as I got off. I was on hold for 2 min, which she said she was checking what I would have to do for the higher break for NE2.

But right now I can get phones with 2 year contract pricing and $50 NE2 online.

I don't want to debate with with you, but it was a pretty painless and quick process whatever it was whoever did it.

LR_Se7eN · 07-06-2010, 10:35 AM

Where is the OP???? Care to update us on your experience so far????

1xmattx1 · 07-06-2010, 10:43 AM

Quote:

Originally Posted by LR_Se7eN

Where is the OP???? Care to update us on your experience so far????

TODAYS TUESDAY!!!!! Phone Comes todayyy????

Rusty Router · 07-06-2010, 11:13 AM

Quote:

Originally Posted by coerulea

Late yesterday evening I get an email saying my verizon shipment has been processed and is out on FedEx for 2 day delivery (altho with the weekend and Holiday Fedex says it wont be here until Tuesday per FedEx tracking info). I was initially confused and thought oh crap they ordered me a regular droid... so I call customer service back, and the rep looks in my account and in a surprised voice tells me that my Droid X has shipped. So has anyone else had this experience? Am I tremendously lucky and the Android gods are smiling on me with a fluke? Am I going to be even more surprised to open the box when it arrives and find a Droid Eris or Droid one??

Yes, this is true. I cancelled my Incredible a few weeks ago via VZ customer service, giving the reason that I wanted the X. Near the end of the conversation, the CSR took my name and number so he can call back on the 15th so I can place my order.

He called back yesterday, (5th) and said that Verizon was taking pre-orders of the phone, and would be shipped on the 15th with delivery on the 19th. He also said that I was 'guaranteed' a Droid X in case it sells out.

Long and behold, I received an email today that the X was shipped and would be delivered on the 8th, and included a tracking number. That is perfect since I can play with it next week on vacation.

We'll see what happens.....