ROB_M
Member
Not yet. LG's had mine for about a week now and the tracking says "Repair in Progress." Not holding my hopes high though in terms of a refund. Will report back if I hear anything.
Rob_M
Rob_M
Not yet. LG's had mine for about a week now and the tracking says "Repair in Progress." Not holding my hopes high though in terms of a refund. Will report back if I hear anything.
Rob_M
I contacted LG on Monday after sending my phone in on November 16th. I was told at that time that the Nexus 5X can't be fixed. The main board the phone uses is on back order because of "indefinite death." So the only option is to send me a LG G4 as a replacement. They authorized that on Monday and it still hasn't shipped.
The Nexus 5X is a bit of a disaster if LG isn't even replacing them anymore.
LG's support is so bad I'll never buy a phone made by them ever again.
Interesting that you're getting a G4. Was your 5X within or outside the 1 year warranty period?
That sucks! It sounds like the same exact issue as mine. How do they proceed to repair yours but on the other hand, they tell someone else that it's not fixable because it's a hardware problem and give them a refund? I'm still waiting to hear back and the website just says "Repair in Progress." I agree that the customer service is a joke! When I called in and told the rep my model, the first thing she told me was to take the battery out and put it back in which is stupid because these batteries aren't removable. I'm very skeptical about the whole refund thing. Why would they offer refunds to some people, but not others? Either way, I'm done with LG. They make cheap products and they don't know how to do the right thing and own up to their mistakes.
Rob_M
Heard back from LG. They are only offering me a G4 or G5 or I can wait 2 weeks for the repair. I told them that the first LG rep told me I would be able to get a refund and I had to go to the mobile repairs site to get the process started. I asked to speak to a supervisor and she wouldn't give me a refund even though I told her that I am on Project Fi and I already purchased a phone because I couldn't wait and be without a phone for that long and also that the G4 and G5 are useless to me on Project Fi. I asked how can they offer refunds to some people and not others. All that she told me was that LG changed their policy and she refused to issue me a refund. I didn't accept it and am just waiting for the repair. I think the G5 would be a pain to try to sell. LG products are garbage!!! Do NOT buy LG!
Rob_M
[I have just had 2 N5X phones die with this exact issue within a week. They both died after the update. I could not be less impressed.
According to LG, they have a batch of motherboards on order and I have to wait 2 weeks for the fix. I am wondering if it is a new motherboard or the same exact one and if my device is just gonna bootloop soon after I receive it. I do not have much faith in LG products anymore.
Rob_M
According to LG, they have a batch of motherboards on order and I have to wait 2 weeks for the fix. I am wondering if it is a new motherboard or the same exact one and if my device is just gonna bootloop soon after I receive it. I do not have much faith in LG products anymore.
Rob_M
It's been 16 business days (December 12) since LG said they were sending the G4 to replace the Nexus 5x. There's been no update. I've contacted support numerous times and they never tell me anything new.
It's amazing that any company is this incompetent in 2017.
Just to share my experience, I have Nexus5x and I upgraded it to 7.0 sometime in Dec'16 and few days later it went into a boot loop. Then I googled and found that this is common issue with Nexus 5X and it is a hardware problem. I called Google as my phone was still under warranty and I got this from Google store. The Google customer care was pathetic and after wasting a week with them I contacted LG and they directed me to their repair website. I did sent my phone for repair and got my phone back today with repair results as "Swap Board (Main/RF) : Others" and defect: "Power-Completely off". Let us see how it goes but one thing is for sure no more LG products and the Google customer care sucks so no more Google products (before this I was thinking to upgrade to Pixel, but not now).
If someone has similar experience then please share also will it be fine now to upgrade to Android 7.1.1, suggestions/comments?