I TOTALLY had the same problem. I made the mistake of ordering the case along with the phone through the ATT website. To be honest, I thought the case was great. It looked great, and protected the phone well. Then I noticed that my reception was pretty bad compared to my prior iPhone, and I got really depressed. I went to the forums and noticed that everyone was complaining about bad reception with the Note 3. Out of desperation, I tried taking off the case, thinking it wouldn't make any difference, as it is not made of metal. Sure enough, my reception improved right away. I tried testing my dbm in different parts of the house compared to my wife's iPhone 5, and the dbms were comparable in all locations. YES, the incipio case blocks reception!!