Note3 camera doesn't show 4k resolution

[taposbd]

Do not see the 4k resolution(3840x2160) in my note3 camera video setting.

I did 4k recording from my note3 few days back. But suddenly I realize the option is no more in my note3. I upgraded the OS to kitkat and regularly check for updates. Im not sure if these happened because of those upgradation.

here is the screenshot that I currently see in my note3 camera video setting. Please help.

Posted via Android Central App

 

[Nakrohtap]

This is based on no research whatsoever...just a thought...does your phone have ample storage space for 4k recordings? Maybe there is a minimum limit where the system turns off the 4k option?


Sent from my SM-N900V using Tapatalk

 

[taposbd]

This is based on no research whatsoever...just a thought...does your phone have ample storage space for 4k recordings? Maybe there is a minimum limit where the system turns off the 4k option?


Sent from my SM-N900V using Tapatalk

Thanks. 15GB from internal storage and 22 GB from SDcard is available.

Posted via Android Central App

 

[jpr]

Make sure you don't have it set to the front facing camera.

 

[anon8380037]

Make sure you don't have it set to the front facing camera.

I was hoping that might be it for the OP, but the other two options would be greyed out.
http://forums.androidcentral.com/showthread.php?p=3804870

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[taposbd]

Make sure you don't have it set to the front facing camera.

thanks JPR.. but its not set for front camera. its set for main camera.

Posted via Android Central App

 

[shanghaichica]

Have you tried a reboot or re-set the device?

Posted from my S5

 

[taposbd]

Have you tried a reboot or re-set the device?

Posted from my S5

I restarted the device couple of times.. but no change

Posted via Android Central App

 

[sunrat39]

Go into camera then settings and there should be a gear icon. Top the gear icon and scroll all the way down and hit reset. It will reset the camera settings and hopefully it will show the 4k recording symbol.

 

[taposbd]

Go into camera then settings and there should be a gear icon. Top the gear icon and scroll all the way down and hit reset. It will reset the camera settings and hopefully it will show the 4k recording symbol.

thanks.. but no change

Posted via Android Central App

 

[shanghaichica]

Have you tried a factory reset?

Posted from my S5

 

[anon8380037]

That's still weird if you had it before. How about moving any 4k video off device and card.

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[sunrat39]

If factory reset doesn't fix it then I wonder if it is hardware issue? If you do a factory reset take out the SD card (if you have one) when trying to check for 4k again.