Phone turns off when the camera icon is clicked

[AC Question]

Hi., I am using Samsung Note 4. It's been 15 months since I got this. My fone turns off everytime I try selecting the camera. The moment I click on camera, the screen blanks out and it keeps vibrating every few second. It doesn't turn on until I connect it to the charger. This happens ONLY wen the camera option is used.plzz help

 

[B. Diddy]

Welcome to Android Central! Moved to the Note 4 forum.

Try booting into Safe Mode, which temporarily disables all 3rd party apps. Galaxy Note 4 Safe Mode: What you need to know | Android Central


If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem. Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-14686