Sorry, I get longwinded when frustrated, if you skip to the asterisked area, you'll get the only useful result from what caused it.
Where you are now was where I started at the beginning of wasting an unbelievable amt of time, which resulted in my dog dying--long story, I have severely painful bilateral shoulder damage and it's difficult to type, but anger mitgates the pain, so please forgive me if this approaches a rant.
*****The only way, repeat, only way, to get near getting the Perks is by posting on the Samsung Support page on Facebook.*****
Hancom Suite appeared at only two weeks, as I was about to leave to return the tablet--which I'd said I would to SS/VW. (VW tabs are not entitled to the three most expensive perks, premium Evernote and Dropbox, and PC Remote, but, despite what the obstinate, clueless Korean rep said, we are entitled to the rest, esp Hancom, confirmed by SS US, and stated on SSs own website, which the overseas reps refused to check.)
Apparently, a fair amount of those going the FB route were successful and reported back with their success. It takes a couple of days, but SS did get back to me from FB.
It only took two months of runarounds that started with reregistering. I hadn't felt comfortable going on Facebook with this, until I totally exhausted other options. I haven't responded back yet to their question as to 'how they might help me' (are they serious?)--and it's been almost two weeks--as I almost feel like throwing up, thinking about how I lost the most loving, giving, good-natured friend (a Hungarian Komondor) because of this. The Perks seem so worthless in retrospect. I literally hate this tablet now. (Last night I installed a SS update and lost screenshot
, the reason for being here.)
(What I've taken from this experience is that SS's game plan is to research consumer buttons, produce products which hit as many as possible before the competition does--without working out glitches, and to completely toss out customer support, or fulfillment of inducements--making it so difficult thar people give up. That last was probably the route an attorney suggested to avoid fines from the US DOJ., which can run in the millions, or a class action suit. Just a thought, which I hope was okay to add?)