Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 16 of 16
Like Tree1Likes
  • 1 Post By DJDJDJDJ
  1. Thread Author  Thread Author    #1  

    Question New S5, missing Mute, and dialer

    Hi,

    I just got my new Galaxy S5 and seem to not know how to enable some of the missing item. This is my first Android phone (coming from the dark side).

    Attached image shows that when I make a call or receive it, my screen does not show dialer buttons, mute button, or the additional caller/conference button. I have looked at all different settings that I could think of but can't seem to fix this. I have tried this using headset as well as speaker phone.

    I was able to bring up dialer button (only) if I go to home screen during the call and open up phone again. This time I can use the dialer buttons but still no mute or conf buttons.

    Thank you for any help.
    Attached Thumbnails Attached Thumbnails New S5, missing Mute, and dialer-screenshot_2014-04-28-12-00-49_resized-small-.png  
  2. #2  

    Default Re: New S5, missing Mute, and dialer

    Well that is odd. I just dialed my work phone to test it out and I have 6 buttons at the bottom.
    Add call
    Keypad
    End Call
    Speaker
    Mute
    Bluetooth

    I'm using stock TouchWiz and on T-Moble. No fancy app for calling out or in either.

    Just an FYI, I hardly use my phone as a phone. That's why I never noticed.
    Just my dad and his sister are old school and talk on the phone. And a few other people. I call sometimes, but hardly ever and never noticed the buttons, so I had to check it out.
  3. #3  

    Default Re: New S5, missing Mute, and dialer

    That seems as if you were on Easy Mode instead of normal, Can you check if you enabled by mistake that option under Settings-Personalization-Easy Mode?

    Quote Originally Posted by DJDJDJDJ View Post
    Hi,

    I just got my new Galaxy S5 and seem to not know how to enable some of the missing item. This is my first Android phone (coming from the dark side).

    Attached image shows that when I make a call or receive it, my screen does not show dialer buttons, mute button, or the additional caller/conference button. I have looked at all different settings that I could think of but can't seem to fix this. I have tried this using headset as well as speaker phone.

    I was able to bring up dialer button (only) if I go to home screen during the call and open up phone again. This time I can use the dialer buttons but still no mute or conf buttons.

    Thank you for any help.
  4. #4  

    Default Re: New S5, missing Mute, and dialer

    Where did you purchase the phone? Is it possible that the salesman made some settings to the phone for you before you took it home?
  5. Thread Author  Thread Author    #5  

    Default Re: New S5, missing Mute, and dialer

    Hi guys,

    Yes, I have checked it; it is not i the easy mode. It is a strange one for me. :-(
  6. #6  

    Default Re: New S5, missing Mute, and dialer

    As with all CPU based equipment you should do a RESET to see if it clears the mute issue. May be just a glitch in the software.
  7. #7  
    ibcop's Avatar

    Posts
    3,315 Posts
    Global Posts
    5,938 Global Posts
    Carrier
    Stock

    Default Re: New S5, missing Mute, and dialer

    Where are you located? Is this an international version of the S5? (The 44 on the number)
  8. Thread Author  Thread Author    #8  

    Default Re: New S5, missing Mute, and dialer

    I have restarted it multiple times but of no use.

    I am based in the UK and it is a Vodafone (UK) phone. It is from VodaFone so it is not an import model.
  9. #9  
    ibcop's Avatar

    Posts
    3,315 Posts
    Global Posts
    5,938 Global Posts
    Carrier
    Stock

    Default Re: New S5, missing Mute, and dialer

    Quote Originally Posted by DJDJDJDJ View Post
    I have restarted it multiple times but of no use.

    I am based in the UK and it is a Vodafone (UK) phone. It is from VodaFone so it is not an import model.
    Have you done a reset since multiple restarts haven't worked? Maybe swap that bad boy out.
  10. Thread Author  Thread Author    #10  

    Default Re: New S5, missing Mute, and dialer

    Reset is not that easy for me unfortunately as I have to reinstall our corporate email which requires approvals etc. If it reset everything, I have to reconfigure email. :-( I guess I have no choice but to try that or get a replacement.
  11. #11  
    ibcop's Avatar

    Posts
    3,315 Posts
    Global Posts
    5,938 Global Posts
    Carrier
    Stock

    Default Re: New S5, missing Mute, and dialer

    Quote Originally Posted by DJDJDJDJ View Post
    Reset is not that easy for me unfortunately as I have to reinstall our corporate email which requires approvals etc. If it reset everything, I have to reconfigure email. :-( I guess I have no choice but to try that or get a replacement.
    Either way you will have to set up the corporate email again.
  12. #12  

    Default Re: New S5, missing Mute, and dialer

    I am not sure if this helps or hinders but I am confronted with the same issue re the dialler. I am in Australia and on a telstra contract. My model number is SM-G900I. The new phone dialler sets the phone back about 10 years i feel. It is absolute rubbish.

    Can anyone suggest a good app to use instead?
  13. Thread Author  Thread Author    #13  

    Default Re: New S5, missing Mute, and dialer

    OK, I reset my phone last night and lo and behold, my dialer is back to normal. All of the buttons are back. I have no idea what caused it behave like it did being a brand new phone. Also, I had a google backup which got restored after the reset so I still have all the app before. This tells me it wasn't one of the apps either that caused this issue.

    Thanks everyone.
    ibcop likes this.
  14. #14  
    ibcop's Avatar

    Posts
    3,315 Posts
    Global Posts
    5,938 Global Posts
    Carrier
    Stock

    Default Re: New S5, missing Mute, and dialer

    At least it got worked out - sometimes a reset works wonders.
  15. #15  

    Default Re: New S5, missing Mute, and dialer

    I had this problem as well. I restored the factory settings and it did not help.

    I then did the reset and it is working now.
  16. #16  

    Default Re: New S5, missing Mute, and dialer

    The Easy Mode/Standard Mode was a great suggestion and just solved a lot of challenges I had been having with my Galaxy S5. Thanks!

Similar Threads

  1. Replies: 1
    Last Post: 04-28-2014, 09:42 AM
  2. Menu Missing?
    By JimA in forum Samsung Galaxy S5
    Replies: 3
    Last Post: 04-28-2014, 09:16 AM
  3. Transfer Call log and SMS history from S 2 to S 5
    By Maylene Turner in forum Samsung Galaxy S5
    Replies: 0
    Last Post: 04-28-2014, 08:21 AM
  4. Galaxy S5 - Contacts list
    By Maylene Turner in forum Samsung Galaxy S5
    Replies: 0
    Last Post: 04-28-2014, 07:54 AM
  5. TechRadar hands on and other articles
    By TomW093 in forum OnePlus One
    Replies: 0
    Last Post: 04-28-2014, 07:37 AM

Posting Permissions