Serial Number for SmartSwitch???

[speedstick1]

I am trying to fix my phone through smart switch and I have no idea what the serial # is

I have tried the number you get when pressing the Home button right before going into Download Mode (This is the MEID - DEC # on the box)
Also tried all the numbers on the box (RS #, MEID - HEX, ICC ID) with no success

I checked the Samsung website cause my phone is registered and could not find any number...

I did the online chat support from Samsung , and all they told me is the MEID should be the serial number... but that is not working on Smart Switch.

I am going insane, does somebody know what to do??

Thank you !

 

[N4Newbie]

What device are you switching from? To?

Have you tried following along here: Samsung Smart Switch App

or here Samsung Smart Switch™: Transfer Contacts, Music & More

 

[speedstick1]

It's a Galaxy S6. Phone is stuck with the "An error occurred while updating device software" message... I can only get to download mode.

Tried using Odin to flash a stock firmware (from sammobile) but the bar just stops moving after a little progress (Odin doesnt show pass or fail )

So I am trying to use smartswitch but it's asking me for the serial number. Tried every single one and it's not recognizing it..

 

[Bjorn_Nordin]

Try it again with another USB port and perhaps another USB cable. I had the same problem and the solution for me was to use another computer and also switch to Odin 9.10.6.
I thought it was all over, but just hit download mode again and keep trying.
Hope it will work!

 

[Omar Maya]

Did you ever get it to work?
I'm having the same issue with a Note 5 from Sprint (SM-N920P).
The Smart Switch tool won't take any number.

 

[Joshua K1]

I have a freshly rooted Galaxy S7 and am having similar issues. I cant get mobile data once the rotted image loaded, and i cant load the stock one either.

 

[odiemaximuss]

I had the same problem with my sm-n920p too. I used another usb cable and computer and problem solved!

 

[Sai98_1]

pls help i cant my s/n samsung s6 edge i havent box and setting status and back class imei

 

[patvarney]

Found the info here on getting the serial number:
"To get your serial number (not your IMEI), get to the blue download/recovery screen, then hit the Home button"

 

[ebrahim ahmed1]

when i get to download mode and press home button nothing happen!!!
and what do you mean by blue download screen?? it is green ? or this is something else?and if it is how to do the blue one
thnx