Re: I hard reset an S6 I purchased and can't get past the gmail screen.
Hi Shannon ..
Try this first :
The first option is to perform a Soft Reset, which is the easiest way to perform a factory reset for those who can access their phone’s settings. If you’ve already backed up your files, you can return your phone to factory settings easily through the settings menu.
Open Settings and scroll down to the Backup and reset option. Towards the bottom of the screen, tap Factory Data Reset.
The on-screen prompts will warn you that all data will be lost and the phone returned to default settings, but that’s why we’re here, right? Confirm that you wish to perform the reset, and then press Reset Device.
Your phone has now been restored to factory settings.
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HARD RESET ;
There is a second option, the Hard Reset, and those who have lost their passwords and are unable to access the phone’s settings will be able to perform a factory restore this way.
Turn off the device.
Once the phone is off, hold the volume up, home, and power buttons down simultaneously. Continue to hold this combination while the phone boots, until the screen shows the Android Robot.
After a few moments, you will have access to the phone’s boot menu. Using the volume up/down buttons to navigate, and the power button to make selections, find and select the Wipe Data/Factory Reset option.
Scroll down to Yes, delete all user data, and press the power button once again. You will notice script scrolling along the bottom of the screen, which will end in Data Wipe Complete.
Once the operation is complete, press the power button once more to reset the device.
The phone has now been returned to factory settings, and you no longer have to worry about that lost password.
Just make sure that you remember your new one.