Hi, joined to see if anyone else is having the same problems with their S7 Active that we are. If you could kindly try to replicate this issue and post your results that would be great...
Open 'Activity Zone'
Click on 'Compass'
Click on 'Mode'
Click on and change 'View Mode' from 'Normal' to 'Map'
(Azimuth mode makes no difference)
Does it say 'Google Play services are updating'?
It appears to be a universal S7 Active issue, based on 9 out of 9 Active users (4 personally visually confirmed) thus encountered. It also appears to be a simple software issue (it would be nearly impossible to be a hardware issue unless we all just HAPPEN to share the same one in a (unknown transistor count but obviously well up there) transistor malfunction, which is statistically improbable {impossible as hardware proves otherwise} as the changes range in the one in a trillion range for it to happen to more than 3 devices, based solely on previous Qualcomm figures), based on 2 units improperly responding, and extrapolating that statistically based on responses seen below, clearly we have a software issue; minor in ways, yet considering it is a major feature of a premium, carrier specific device, it should thusly receive premium carrier specific attention to fix.
Please note the math is irrelevant as all required support software (eg google play services, google play store, google maps, samsung active zone, samsung active zone compass, etc all work flawlessly, individually. It may be a minor thing, but the fact its broken out of the box is a major thing; it SHOULD work; it CAN work. Obviously at some stage, to pass QC, unless samsung and at&t were clearly negligent, it DID work; and it is probably an easy fix, on their end, as ive gone to my wits end and the ends of my capacity to try to fix it, to no avail.
I tried everything over the past 3 days (pretty advanced Android user) even down to complete wipe and factory reset; no dice. Basically, a rather critical feature requiring both Google Maps and Compass feature, to properly orient a map to a compass is NOT working in any capacity; see below.
Please let me know ASAP! 9 out of 9 S7 Actives share the same issue.
Thanks!
Open 'Activity Zone'
Click on 'Compass'
Click on 'Mode'
Click on and change 'View Mode' from 'Normal' to 'Map'
(Azimuth mode makes no difference)
Does it say 'Google Play services are updating'?
It appears to be a universal S7 Active issue, based on 9 out of 9 Active users (4 personally visually confirmed) thus encountered. It also appears to be a simple software issue (it would be nearly impossible to be a hardware issue unless we all just HAPPEN to share the same one in a (unknown transistor count but obviously well up there) transistor malfunction, which is statistically improbable {impossible as hardware proves otherwise} as the changes range in the one in a trillion range for it to happen to more than 3 devices, based solely on previous Qualcomm figures), based on 2 units improperly responding, and extrapolating that statistically based on responses seen below, clearly we have a software issue; minor in ways, yet considering it is a major feature of a premium, carrier specific device, it should thusly receive premium carrier specific attention to fix.
Please note the math is irrelevant as all required support software (eg google play services, google play store, google maps, samsung active zone, samsung active zone compass, etc all work flawlessly, individually. It may be a minor thing, but the fact its broken out of the box is a major thing; it SHOULD work; it CAN work. Obviously at some stage, to pass QC, unless samsung and at&t were clearly negligent, it DID work; and it is probably an easy fix, on their end, as ive gone to my wits end and the ends of my capacity to try to fix it, to no avail.
I tried everything over the past 3 days (pretty advanced Android user) even down to complete wipe and factory reset; no dice. Basically, a rather critical feature requiring both Google Maps and Compass feature, to properly orient a map to a compass is NOT working in any capacity; see below.
Please let me know ASAP! 9 out of 9 S7 Actives share the same issue.
Thanks!
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