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  1. Thread Author  Thread Author    #1  

    Unhappy Firmware update 11-14-2011 screwed up my Tab

    This morning I turned on my Tab and found a new firmware update!?!?

    I had a 95% charge on my Tab and so I decided to update. However...

    Something went wrong. The update failed and I had to reset my Tab. After that, my Wifi was stuck obtaining IP. I managed to fix that problem by setting a static IP.

    After that, I couldn't find any firmware updates and now my default Live Wallpapers are gone.

    Frustrating morning.
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  2. #2  

    Default Re: Firmware update 11-14-2011 screwed up my Tab

    Sorry to hear about the update messing up your tab. I will hold off on the update to see if it is corrected.

    THX
  3. Thread Author  Thread Author    #3  

    Default Re: Firmware update 11-14-2011 screwed up my Tab

    I would. I'm trying to get a hold of Samsung to see if I can get any information. I'm not holding my breath though.

    At this point, I'm curious if anyone else saw an update?
  4. #4  

    Default Re: Firmware update 11-14-2011 screwed up my Tab

    my phone is updating right now (galaxy s). its been at the same screen for a few minutes...i hope it doesnt freeze up and screw my phone up.
  5. #5  
    zerzat's Avatar

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    Default Re: Firmware update 11-14-2011 screwed up my Tab

    Same thing happened to my girlfirend's tab
  6. Thread Author  Thread Author    #6  

    Default Re: Firmware update 11-14-2011 screwed up my Tab

    Quote Originally Posted by zerzat View Post
    Same thing happened to my girlfirend's tab
    That stinks. Wish I knew about that before.

    After several hours in both chat session and on the phone with a Tier 2 specialist and...

    Nothing. No clue as to what went wrong or how to fix it. At this point, I have to wait until they research the problem.
  7. #7  
    zerzat's Avatar

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    Default Re: Firmware update 11-14-2011 screwed up my Tab

    Samsung is killing me. I was able to set her tablet to static so it would connect but I definitely wait and find out what is causing this. Would a factory reset change anything?
  8. Thread Author  Thread Author    #8  

    Default Re: Firmware update 11-14-2011 screwed up my Tab

    Quote Originally Posted by zerzat View Post
    Samsung is killing me. I was able to set her tablet to static so it would connect but I definitely wait and find out what is causing this. Would a factory reset change anything?
    I've done several factory resets and it doesn't fix it. I've reset my router too per Samsung's instructions. Nothing.
  9. #9  
    zerzat's Avatar

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    Default Re: Firmware update 11-14-2011 screwed up my Tab

    perfect
  10. #10  
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    Default Re: Firmware update 11-14-2011 screwed up my Tab

    Chatting with Samsung support now...

    Barnett: The issue of the update is currently under observation.
    Barnett: Please provide me the following information in order to escalate this issue to our next level team:
    Barnett: Tab Build number
    Barnett: Router model


    I'll let you'all know what's up as soon as I get answers....
  11. #11  
    jastop's Avatar

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    Default Re: Firmware update 11-14-2011 screwed up my Tab

    Tab firmware just gave me a message that software update failed, says it's running 3.2,

    ...Samsung Support is escalating the issue...that probably means it's going to be a long afternoon
  12. #12  
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    Default Re: Firmware update 11-14-2011 screwed up my Tab

    how did you get it to work with the static ip and i got a hold of samsung and they said they are working on a fix but idk how you fix a wifi only tablet that cant connect to wifi or kies
  13. Thread Author  Thread Author    #13  

    Default Re: Firmware update 11-14-2011 screwed up my Tab

    Quote Originally Posted by jeffs View Post
    Chatting with Samsung support now...

    Barnett: The issue of the update is currently under observation.
    Barnett: Please provide me the following information in order to escalate this issue to our next level team:
    Barnett: Tab Build number
    Barnett: Router model


    I'll let you'all know what's up as soon as I get answers....
    My chat lasted 2 and half pages in Word at 8.5 point font. Good luck.
  14. #14  

    Default Re: Firmware update 11-14-2011 screwed up my Tab

    My Galaxy Tab updated to 3.2 last night, and when I got up this morning it said Update Successful, now running firmware version Android 3.2. Everything seems to be working on mine. No issues as of yet.
  15. Thread Author  Thread Author    #15  

    Default Re: Firmware update 11-14-2011 screwed up my Tab

    Quote Originally Posted by jimmyk0789 View Post
    how did you get it to work with the static ip and i got a hold of samsung and they said they are working on a fix but idk how you fix a wifi only tablet that cant connect to wifi or kies
    I just changed the saved Wi-Fi info from DHCP to Static. Just press and hold on the saved Wi-Fi info and select "Modify network config".

    You'll need to set up the static IP on your router. That process varies from router to router, so you will have to look that up online.
  16. #16  
    jastop's Avatar

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    Default Re: Firmware update 11-14-2011 screwed up my Tab

    making progress...

    after 10 minutes tech support guy just came back to find out what color the tab is, they might be getting close to fixing the problem now.

  17. #17  
    jimmyk0789's Avatar

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    Default Re: Firmware update 11-14-2011 screwed up my Tab

    these are the photos i promised my girl friend dropped a bowling ball on my phone last night because she said i was flirting with her best friend and now my tablet isn't working

    thank good the nexus is coming out soon i hope
    Attached Thumbnails Attached Thumbnails Firmware update 11-14-2011 screwed up my Tab-001.jpg   Firmware update 11-14-2011 screwed up my Tab-003.jpg   Firmware update 11-14-2011 screwed up my Tab-002.jpg  
    Lancer033 and urabob like this.
  18. #18  

    Default Re: Firmware update 11-14-2011 screwed up my Tab

    I am stuck with an autistic galaxy tab which doesn't want to get its update and cannot connect to Wifi anymore!
    I would be pleased to get a solution... By the way, I can still connect to Kies but it tells me that my firmware is already up-to-date...
    Last edited by ratamovic; 11-14-2011 at 02:27 PM.
  19. #19  

    Default Re: Firmware update 11-14-2011 screwed up my Tab

    Is anyone having success with the update at all? Just curious if these are one offs or if this is a consistent experience.
  20. #20  

    Default Re: Firmware update 11-14-2011 screwed up my Tab

    Count me in as well with a failed update. When I boot, it says update failed. It only reached 53% during the update. Now, WiFi cannot obtain an IP address - when doing so, next to my E3000 router, even when next to it, it shows minimal signal strength while trying to get the IP address. Of course, it never resolves. I noticed that WiFi *AND* airplane mode were enabled at boot.
  21. #21  

    Default Re: Firmware update 11-14-2011 screwed up my Tab

    For those of you failed update, is your Tab rooted?

    Even if you manage to get wi-fi to work, even though your tab says it is running 3.2, some of your system binaries are probably still old because of failed update process. That's also the reason why wi-fi won't connect properly.

    Basically same story as the first AT&T Captivate (Galaxy S) update for some owners. Samsung never learns.
  22. #22  

    Default Re: Firmware update 11-14-2011 screwed up my Tab

    Static IP works like a charm, but autorotate of course is AWOL. Two different Samsung reps are confirming the issue, saying "Our engineers are working on it."

    Consequently, enabling static IP does get rid of the "Update failed" as it then connects to the servers to verify the new version installed.
    urabob likes this.
  23. #23  

    Default Re: Firmware update 11-14-2011 screwed up my Tab

    Quote Originally Posted by foxbat121 View Post
    For those of you failed update, is your Tab rooted?

    Even if you manage to get wi-fi to work, even though your tab says it is running 3.2, some of your system binaries are probably still old because of failed update process. That's also the reason why wi-fi won't connect properly.

    Basically same story as the first AT&T Captivate (Galaxy S) update for some owners. Samsung never learns.
    Non-rooted. It only got to 53% in the upgrade - which on its own took more than 30 minutes just to reach there.
  24. #24  

    Default Re: Firmware update 11-14-2011 screwed up my Tab

    The upgrade is seamless through Kies. No issues at all.
  25. #25  

    Default Re: Firmware update 11-14-2011 screwed up my Tab

    Nope it wasn't rooted.
    In tablet logs, I can see that it fails to obtain an IP address:
    Code:
    D/ConnectivityService(  287): ConnectivityChange for WIFI: CONNECTING/OBTAINING_IPADDR
    D/WifiStateMachine(  287): DHCP request started
    D/HierarchicalStateMachine(  287): handleMessage: X
    D/WpsStateMachine(  287): InactiveState{ what=39 when=-21ms obj=android.net.wifi.WifiStateMachine$StateChangeResult@40e75980 }
    D/WpsStateMachine(  287): InactiveState{ what=39 when=-22ms obj=android.net.wifi.WifiStateMachine$StateChangeResult@41039240 }
    W/PowerManagerService(  287): Timer 0x3->0x3|0x1
    D/WifiStateMachine(  287): DHCP request failed: Timed out waiting for dhcpcd to start
    D/HierarchicalStateMachine(  287): handleMessage: E msg.what=16
    D/HierarchicalStateMachine(  287): processMsg: ConnectingState
    D/WifiStateMachine(  287): ConnectingState{ what=16 when=0 }
    E/WifiStateMachine(  287): IP configuration failed
    I/wpa_supplicant( 2948): CTRL-EVENT-STATE-CHANGE id=0 state=8 BSSID=00:00:00:00:00:00
    V/WifiMonitor(  287): Event [CTRL-EVENT-STATE-CHANGE id=0 state=8 BSSID=00:00:00:00:00:00]
    I/wpa_supplicant( 2948): Wireless event: new AP: 00:00:00:00:00:00
    I/wpa_supplicant( 2948): CTRL-EVENT-DISCONNECTED - Disconnect event - remove keys
    Indeed a static IP seems to work... of course if you have a router! And of course my Live Wallpaper is still gone ...
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