- 35 Posts
S Health data erased!
Something happened to me yesterday. I was starting the S Health app on my phone, and it said "Welcome to S Health" and I had to make all settings (name, birthday etc.) and link to Samsung account again. All my data was gone. From the pedometer, sleep records and exercise. I had the "backup" settings to every 24 hour, but when I tried "restore", it said it failed to restore... So, now, it's all gone... But everything is still in my gear 2, so I can view it there.
Anyone else had this problem? Anyone solved it?
- 05-16-2014, 10:42 AM #2
- 05-16-2014, 12:21 PM #3
- 11-24-2014, 11:22 AM #5
Re: S Health data erased!
Today my S-Health application required that I allow an update before I could use the application. It did the update, and in the process, it erased all my 8 months of data. Samsung technical help was unable to restore it, after 40 minutes of trying, and the reason given for the data loss is: "I don't know what happened. The application may automatically delete all history during an update." Yes, that's what Robert at Samsung said. i.e., he does not have a clue what happened; he has no clue what is required to restore it; and from my experience with him on the phone, he really is not familiar with the application... So, IT IS TIME TO FIND A DIFFERENT APPLICATION, AND IT WON'T BE ON MY SAMSUNG. I HATE THIS PHONE - YES, REALLY - IT HAS APPLICATIONS ON IT THAT NOBODY CAN DELETE, AND THOSE APPLICATIONS EAT YOUR DATA. IT MUST BE GREAT TO HAVE A SERVICE WHERE YOU CHARGE FOR DATA DOWNLOADS, AND THEN YOU FORCE DOWNLOADS THAT THE CUSTOMER DOES NOT WANT, BUT STILL CHARGE THE CUSTOMER FOR THE DOWNLOADS...
- 11-24-2014, 04:15 PM #6
- 11-25-2014, 06:57 AM #7
Re: S Health data erased!
Yes I had the same problem. Went into my S Health app and got a message to update on my Note 3. Once I allowed the update I tried to open the app and it said another related app had to be installed but there was an error installing it. After 2 days of trying it never installed and my S Health widget disappeared. 1 year of important data lost even ththough I supposedly had backup every 24 hours. Can't find it anywhere. I'm so upset.
- 11-25-2014, 09:17 AM #8
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