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  1. Thread Author  Thread Author    #1  

    Default S Health data erased!

    Hi!

    Something happened to me yesterday. I was starting the S Health app on my phone, and it said "Welcome to S Health" and I had to make all settings (name, birthday etc.) and link to Samsung account again. All my data was gone. From the pedometer, sleep records and exercise. I had the "backup" settings to every 24 hour, but when I tried "restore", it said it failed to restore... So, now, it's all gone... But everything is still in my gear 2, so I can view it there.

    Anyone else had this problem? Anyone solved it?
  2. #2  
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    Default Re: S Health data erased!

    Quote Originally Posted by Hufza View Post
    Hi!

    Something happened to me yesterday. I was starting the S Health app on my phone, and it said "Welcome to S Health" and I had to make all settings (name, birthday etc.) and link to Samsung account again. All my data was gone. From the pedometer, sleep records and exercise. I had the "backup" settings to every 24 hour, but when I tried "restore", it said it failed to restore... So, now, it's all gone... But everything is still in my gear 2, so I can view it there.

    Anyone else had this problem? Anyone solved it?
    What phone do you have? I know in the S5 forum people were complaining about the same thing.
  3. #3  

    Default Re: S Health data erased!

    Had the same happen. No way to recover the data it seems....

    If anyone had some luck , id love to hear how to fix this.

    Posted via Android Central App
  4. Thread Author  Thread Author    #4  

    Default Re: S Health data erased!

    Quote Originally Posted by NickA View Post
    What phone do you have? I know in the S5 forum people were complaining about the same thing.
    S5, yes...
  5. #5  

    Default Re: S Health data erased!

    Today my S-Health application required that I allow an update before I could use the application. It did the update, and in the process, it erased all my 8 months of data. Samsung technical help was unable to restore it, after 40 minutes of trying, and the reason given for the data loss is: "I don't know what happened. The application may automatically delete all history during an update." Yes, that's what Robert at Samsung said. i.e., he does not have a clue what happened; he has no clue what is required to restore it; and from my experience with him on the phone, he really is not familiar with the application... So, IT IS TIME TO FIND A DIFFERENT APPLICATION, AND IT WON'T BE ON MY SAMSUNG. I HATE THIS PHONE - YES, REALLY - IT HAS APPLICATIONS ON IT THAT NOBODY CAN DELETE, AND THOSE APPLICATIONS EAT YOUR DATA. IT MUST BE GREAT TO HAVE A SERVICE WHERE YOU CHARGE FOR DATA DOWNLOADS, AND THEN YOU FORCE DOWNLOADS THAT THE CUSTOMER DOES NOT WANT, BUT STILL CHARGE THE CUSTOMER FOR THE DOWNLOADS...
  6. #6  

    Default Re: S Health data erased!

    ^^ same happened to me, the last year of collected data from S Health is all gone. I've been using this app to monitor my weight loss (50 pounds in the last six months) and now all of that data is gone! I'm pissed!
  7. #7  

    Default Re: S Health data erased!

    Yes I had the same problem. Went into my S Health app and got a message to update on my Note 3. Once I allowed the update I tried to open the app and it said another related app had to be installed but there was an error installing it. After 2 days of trying it never installed and my S Health widget disappeared. 1 year of important data lost even ththough I supposedly had backup every 24 hours. Can't find it anywhere. I'm so upset.

    Quote Originally Posted by Hufza View Post
    Hi!

    Something happened to me yesterday. I was starting the S Health app on my phone, and it said "Welcome to S Health" and I had to make all settings (name, birthday etc.) and link to Samsung account again. All my data was gone. From the pedometer, sleep records and exercise. I had the "backup" settings to every 24 hour, but when I tried "restore", it said it failed to restore... So, now, it's all gone... But everything is still in my gear 2, so I can view it there.

    Anyone else had this problem? Anyone solved it?
  8. #8  

    Default Re: S Health data erased!

    I lost all of my October data when I updated S-Health and Health Service on my Note 3. Strangely I had everything else back to April though.

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