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  1. Thread Author  Thread Author    #1  

    Default Help! Locked out of my phone, Google login doesn't work, hard reset won't work!

    Hey guys,

    I have a problem. I've gotten locked out of my phone. My app refuses recognize the unlock pattern I set for it and I'm unable to login via my Google account for some odd reason or another.


    I've tried following the hard reset instructions shown here with no avail:

    How to hard reset the Samsung Intercept - Know Your Cell.


    Holding down the volume button and the power button (presumably the end call button) does nothing but boot up my phone from being powered down.

    Does anyone have any alternative solutions???
  2. #2  
    DroidXcon's Avatar

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    hold up and down together , while holding turn on , samsung will cycle twice, on the second cycle let go of everything and tap the down button

    EDIT: If this does not work please let me know and we will keep working on it
    If i've made life easier buy me a Macchiato
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    Dominik Gornik likes this.
  3. Thread Author  Thread Author    #3  

    Default

    Quote Originally Posted by DroidXcon View Post
    hold up and down together , while holding turn on , samsung will cycle twice, on the second cycle let go of everything and tap the down button

    EDIT: If this does not work please let me know and we will keep working on it
    Found out I needed to press the volume down key+call key+hang up key all at once. VM CSR with a nice-sounding voice helped me out. Thanks!

    EDIT: Make sure to take out the battery to power the phone down first. HTH future Intercept users!
  4. #4  
    DroidXcon's Avatar

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    Quote Originally Posted by zeth006 View Post
    Found out I needed to press the volume down key+call key+hang up key all at once. VM CSR with a nice-sounding voice helped me out. Thanks!
    Great glad this was resolved and that you posted how you did it so if this happens to someone in the future we can recover them. thank you

    happy holidays
    If i've made life easier buy me a Macchiato
  5. #5  

    Default Re: Help! Locked out of my phone, Google login doesn't work, hard

    Question though?

    Is this a hard reset of your phone and all your contacts, emails, pictures, etc: whatever was in memory is now gone?

    You are in, but basically starting from new?

    Thanks........SurfingInCalifornia
  6. #6  
    newboyx's Avatar

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    Default Re: Help! Locked out of my phone, Google login doesn't work, hard

    The pics are saved to your sd card. Your contacts should be backed up to your Google account. All of your paid apps will be saved to your Google account so they can be reinstalled.

    All game save data and such will be lost (unless a specific game backs it up in the cloud)

    Otherwise your phone will be just like you got it.
  7. Thread Author  Thread Author    #7  

    Default Re: Help! Locked out of my phone, Google login doesn't work, hard

    Quote Originally Posted by SurfingInCalifornia View Post
    Question though?

    Is this a hard reset of your phone and all your contacts, emails, pictures, etc: whatever was in memory is now gone?

    You are in, but basically starting from new?

    Thanks........SurfingInCalifornia
    Quote Originally Posted by newboyx View Post
    The pics are saved to your sd card. Your contacts should be backed up to your Google account. All of your paid apps will be saved to your Google account so they can be reinstalled.

    All game save data and such will be lost (unless a specific game backs it up in the cloud)

    Otherwise your phone will be just like you got it.


  8. #8  
    newboyx's Avatar

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    Default Re: Help! Locked out of my phone, Google login doesn't work, hard

    I was thinking the same thing.
  9. #9  

    Default Re: Help! Locked out of my phone, Google login doesn't work, hard reset won't work!

    ok but i cant get to the call button ? or hang up because im locked out ? isnt there a button in the back of my phone i can press to hard reset
  10. #10  
    A-android-B's Avatar

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    Default Re: Help! Locked out of my phone, Google login doesn't work, hard reset won't work!

    This thread is over a year old lol. But I have an intercept too though he's talking about holding the physical buttons on the outside of the phone with it powered down

    come to the dark side
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  11. #11  

    Default Re: Help! Locked out of my phone, Google login doesn't work, hard reset won't work!

    How to unlock my phone with google?
    i dont remember my email and pass but whats it? press the down? up left?

    - - - Updated - - -

    How to unlock my phone with google?
    i dont remember my email and pass but whats it? press the down? up left?
    Thanked by:
  12. #12  

    Default Re: Help! Locked out of my phone, Google login doesn't work, hard reset won't work!

    Why dident u know your lock screen code?

    Sent from my Nexus 4 using Android Central Forums
  13. #13  

    Default Re: Help! Locked out of my phone, Google login doesn't work, hard reset won't work!

    can you help me please ?
    what key should i press ?
    can u instruct me?
    im using samsung galaxy pocket s5300
    pls help me

    - - - Updated - - -

    can you help me please ?
    what key should i press ?
    can u instruct me?
    im using samsung galaxy pocket s5300
    pls help me
    Mari19 likes this.
  14. #14  

    Default Re: Help! Locked out of my phone, Google login doesn't work, hard reset won't work!

    I have a LG Optimus V that I got from a buddy and he forgot his password and google account, so now I'm locked out either way, how can I reset the phone back to factory settings or sign up a google account on a computer where it will let me on the phone.
  15. #15  

    Default Re: Help! Locked out of my phone, Google login doesn't work, hard reset won't work!

    I have the same problem i have a samsung mini but which key is it for the phone to reboot the system please help me spend like 2 hours trying Dx
  16. #16  

    Default Re: Help! Locked out of my phone, Google login doesn't work, hard reset won't work!

    hey guys,
    i have the same problem,locked out of my phone(galaxy ace) tried pressing down the volume down,power and menu button,only it comes up with 'downloading...' in green in the middle of the screen don't know what to do now,any advice please?
  17. #17  

    Default Re: Help! Locked out of my phone, Google login doesn't work, hard reset won't work!

    is the screen suppost to go purple
    Jam mint likes this.
  18. #18  

    Red face Re: Help! Locked out of my phone, Google login doesn't work, hard reset won't work!

    ok I had a similar problem this morning.. until I pressed and held the vol up/down and the power button until it vibrated. While keeping the pressure on the volume keys let go of the power button and the reset screen should be displayed. Use the vol up/down keys to move the cursor up or down. highlight the the appropriate option and then press the home key to select it. (the button on the bottom of the screen that looks like a house) On my phone (samsung galaxy SII) I have 4 buttons at the bottom of the screen that are backlit. follow the prompts and hopefully this will work for you.. good luck
    Thanked by:
    Tiffany Greenhaw likes this.
  19. #19  

    Default Re: Help! Locked out of my phone, Google login doesn't work, hard reset won't work!

    my phon is locked what can i do
  20. #20  

    Default Re: Help! Locked out of my phone, Google login doesn't work, hard reset won't work!

    Quote Originally Posted by amber75 View Post
    ok I had a similar problem this morning.. until I pressed and held the vol up/down and the power button until it vibrated. While keeping the pressure on the volume keys let go of the power button and the reset screen should be displayed. Use the vol up/down keys to move the cursor up or down. highlight the the appropriate option and then press the home key to select it. (the button on the bottom of the screen that looks like a house) On my phone (samsung galaxy SII) I have 4 buttons at the bottom of the screen that are backlit. follow the prompts and hopefully this will work for you.. good luck
    This was very helpful! Thank you so much!
  21. #21  

    Default Re: Help! Locked out of my phone, Google login doesn't work, hard reset won't work!

    Help me... Asap
  22. #22  

    Default Re: Help! Locked out of my phone, Google login doesn't work, hard reset won't work!

    Yeah my phone has the same problem and the holding of the volume keys and power button didnt work... any suggestions?
  23. #23  

    Default Re: Help! Locked out of my phone, Google login doesn't work, hard reset won't work!

    hey! listen i have been locked out of my phone because i forgot my pattern and need to access my gmail account but don`t now my password!! what should i do pleas help
  24. #24  

    Default Re: Help! Locked out of my phone, Google login doesn't work, hard reset won't work!

    my xperia phone is stuck with sony logo .. can u help please help me to fix this issue
  25. #25  

    Default Re: Help! Locked out of my phone, Google login doesn't work, hard reset won't work!

    please i have an aigopad m608. the only keys it has are the volume buttons and power button. i have tried all possible combinations for the buttons but none has taken me to the factory reset screen. anyone who knows how to help me with this should please reply asap
    Thanked by 3:
    jiveeshvelan likes this.
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