When i would unlock my phone AOD would go dark and the phone would freeze. only a hard reboot would help. turnd off the AOD and phone works fine. reset did not fix it. verizon sending me new phone
happened to me all the time. downloaded the mobile app right from microsoft and problem went away. wont let me paste the link but i did it throgh office 365
Samsung gave me a $450 credit and Verizon paid off the $350 balance on the phone I was currently using. All with no problem and my bill went down by $30 a month.
I have the Note 8 with Verizon. Found this completely by accident. With the phone locked I say ok Google. Wait for it to beep an than say ok google ok google with no hesitation. This has worked for me for about a week now.