For backing up your data before doing the hard reset...
(Disclaimer: this probably not the most efficient way, but it is effective)
Contacts and calendar entries - Please tell me they're synced to Google already...if not, they can be exported to your SD card and imported into your Gmail account via a computer
Call log and SMS Backups - Download 2 apps from the market called "SMS Backup and Restore" and I thI think the other's called "Call log Backup" or something like that. They are from the same developer"
Apps BACKUP - I use AppSaver from the Market. It saves apps to your SD card. (Make sure you backup LAppSaver itself otherwise, you'll have to get it from the Market again)
If you care about your voicemails and have the latest update to the vmail app, there is an option to save msgs to the SDcard, as well.
Once all this backed up to Google and your SDcard, it is recommended that you also back up your entire SD card to your computer.
After all of this backing up and before actually doing the reset, turn off the phone, remove the sd card, turn it back on and do the reset.*
If you have a spare sd card is empty or has invaluable, expendable data that you don't care about losing on it, place that in instead then, turn on and do the reset.
*I have not personally tried this. An SD card "may" be required to complete the process. I did the whole expendable sd card thing.
After the reset, it'll be like you just bought the phone today. So, you will need to restore all of your apps using AppSaver or equivalent, and once restored, the other apps to restore your Call log and Texts. You will need to resync your Google acct and any other emails accts and start afresh on any bookmarks.
(All the apps I mentioned are free (well, they have paid versions, but the free ones work just fine for these purposes.)
Anyone, please feel free to confirm, deny, accept, reject, most importantly, correct or expound on anything I have typed. (Barring grammar or syntax, as I'm typing from my phone.)
~Regards
Same thing happened to me this a.m. I'm getting force close on incoming calls. No problem w/ outgoing, only incoming. Doesn't show caller ID, basically blacked out screen... Should I do a manual re-load of EL30? I'm very new to this... Thanks!
B.
Also, if I have to do a factory reset, how do I save all my info to reload? Thanks again!