09-19-2011 05:38 PM
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  1. remii's Avatar
    Hey guys so I walked into Bestbuy today to get my Epic 4g Touch and I go to play with it as the rep finishes my paperwork and look what I find on it that Bestbuy decided to throw in as a bonus!

    I was pretty upset. There was another one as well of a random Sprint fixture. Also before I even got the phone in my hand the reps were handing the phone off to each other to check it out. They didn't even know anything about it nor of its release this morning.
    09-16-2011 03:22 PM
  2. BRIVERS73's Avatar
    Hey guys so I walked into Bestbuy today to get my Epic 4g Touch and I go to play with it as the rep finishes my paperwork and look what I find on it that Bestbuy decided to throw in as a bonus!

    I was pretty upset. There was another one as well of a random Sprint fixture. Also before I even got the phone in my hand the reps were handing the phone off to each other to check it out. They didn't even know anything about it nor of its release this morning.
    LOL, Nice
    09-16-2011 03:25 PM
  3. h4ldol's Avatar
    They took that photo with your 'new' phone that you just picked up today?! F***, I would be pissed as well, probably I would demand a new one and talk to their manager. Sounds like a discount is in order.
    J T M and barakisbrown like this.
    09-16-2011 03:26 PM
  4. Slingbox's Avatar
    LMAO he must be on Big Red
    gstill4 likes this.
    09-16-2011 03:26 PM
  5. tom299's Avatar
    They took that photo with your 'new' phone that you just picked up today?! F***, I would be pissed as well, probably I would demand a new one and talk to their manager. Sounds like a discount is in order.
    Yeah I would be pissed off. The best part is the OP has photographic proof.
    09-16-2011 03:35 PM
  6. Linkchomp's Avatar
    I would definitely expose them like crazy. I'd contact the mananger and corporate office and raise hell. Had it been me, I would've asked the guy to cone out and say it to my face and probably kick his ***.
    09-16-2011 03:46 PM
  7. JayWill's Avatar
    Yeah, I'd be in front of a manager faster than white on rice.
    EggoEspada and barakisbrown like this.
    09-16-2011 03:49 PM
  8. Joshua Munoz's Avatar
    So glad I don't work there anymore.
    pakman3000 likes this.
    09-16-2011 03:59 PM
  9. Jared DiPane's Avatar
    Bring that thing right back to em, and show them that.
    09-16-2011 04:00 PM
  10. tom299's Avatar
    I would definitely expose them like crazy. I'd contact the mananger and corporate office and raise hell. Had it been me, I would've asked the guy to cone out and say it to my face and probably kick his ***.
    If they ignore me, I'd send this to as many blogs as possible.
    tonymontana2367 likes this.
    09-16-2011 04:02 PM
  11. steve19137's Avatar
    well then. i must say, i am impressed with the camera, but not so much with the user of the camera at the time of this picture...
    09-16-2011 04:04 PM
  12. remii's Avatar
    well then. i must say, i am impressed with the camera, but not so much with the user of the camera at the time of this picture...
    Yeah I have to admit the camera quality is pretty nice lol. But yeah I spoke to their manager and he just made excuses. "When we get in new devices the techs like to open them up and explore them a bit" was his reasoning. I then asked why would there be such a vulgar photo on my phone then and he went on to say that they should have deleted it before it was sold. Awesome.
    09-16-2011 04:14 PM
  13. chaz_uk's Avatar
    A www. Poor fella has something wrong with his finger.....


    That is what he's showing us, right?
    09-16-2011 04:14 PM
  14. denisew1972's Avatar
    Yea, the cameras quality is awesome. I always get my phones at BB and must say I have never had any issues. I bet the manager will be very interested to see this. Let us know how it turns out!
    09-16-2011 04:14 PM
  15. shadowgod's Avatar
    Wow. Don't let them get away with this, contact everyone you can (i.e. Best Buy corporate), let them know this crap is going on. Demand a new unopened phone.
    Slingbox likes this.
    09-16-2011 04:17 PM
  16. h4ldol's Avatar
    Wow. Don't let them get away with this, contact everyone you can (i.e. Best Buy corporate), let them know this crap is going on. Demand a new unopened phone.
    Yeah, definitely. As long as you keep that photo on the phone, they are going to yield to you unless they want an escalation of an easily rectified and potentially highly embarrassing situation. It is a bit of a hassle, but if it were me, I would at the very least demand a brand-new phone (and aren't these boxes supposed to be sealed?). And they should really throw in a $50 or more gift card or something to make it right.
    09-16-2011 04:23 PM
  17. Joshua Munoz's Avatar
    Yeah I have to admit the camera quality is pretty nice lol. But yeah I spoke to their manager and he just made excuses. "When we get in new devices the techs like to open them up and explore them a bit" was his reasoning. I then asked why would there be such a vulgar photo on my phone then and he went on to say that they should have deleted it before it was sold. Awesome.
    That's unacceptable. I'd keep moving up the ladder.
    09-16-2011 04:27 PM
  18. Slingbox's Avatar
    Its a big deal....news worthy really.
    Imagine if it was gift purchased for young daughter or son.
    I would be calling BestBuy corp having them make me very happy , If they failed to do so my local news would be on it
    09-16-2011 04:28 PM
  19. Khidr's Avatar
    Consumerist.com they love to call best buy out.
    09-16-2011 04:31 PM
  20. slagg3r's Avatar
    Its a big deal....news worthy really.
    Imagine if it was gift purchased for young daughter or son.
    I would be calling BestBuy corp having them make me very happy , If they failed to do so my local news would be on it
    This ^^^
    09-16-2011 04:31 PM
  21. DNicolasL's Avatar
    I'd also keep pressing them on this. The employee should be fired. No one at Best Buy should touch a "new" phone before the buyer.

    Sent from my PC36100 using Tapatalk
    09-16-2011 04:33 PM
  22. tom299's Avatar
    This should be submitted to all the phone/tech/consumer blogs...Gizmodo, Engadget, Consumerist, etc. Very newsworthy, especially the management's lackluster response and opening up these devices and selling them as new.
    Slingbox likes this.
    09-16-2011 05:02 PM
  23. Phenom's Avatar
    Wow. Overreact much? You guys are taking this way too seriously. I wouldnt even care. Its actually pretty hilarious.
    att_guy likes this.
    09-16-2011 05:11 PM
  24. macewank's Avatar
    Yeah I have to admit the camera quality is pretty nice lol. But yeah I spoke to their manager and he just made excuses. "When we get in new devices the techs like to open them up and explore them a bit" was his reasoning. I then asked why would there be such a vulgar photo on my phone then and he went on to say that they should have deleted it before it was sold. Awesome.
    I'd be less concerned with the photo and more concerned with paying for a new in box device that was obviously opened and used.

    At the very least, they owe you an open-box item discount imho.
    att_guy, bjn714 and LoveMyPhone like this.
    09-16-2011 05:13 PM
  25. tkemack's Avatar
    I'd be less concerned with the photo and more concerned with paying for a new in box device that was obviously opened and used.

    At the very least, they owe you an open-box item discount imho.
    ^^ that

    sent from my Samsung Galaxy S2 Epic longest name in the world phone Touch 4G
    09-16-2011 05:15 PM
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