Problem: Random "phantom" settings button presses

[taylormah]

This is not an app problem. I had the same issue, and I did hard reset many times, but the problem stayed. If it were an app issue, it would have been gone after the hard reset. I had to get the device replaced. This is probably a bad batch of devices that have this issue.

[Sole07]

I agree with taylormah, my phone did the exact same thing. Tried all sorts of fixed that I found in these forums to no avail. Finally went to the Sprint store, they tried to fix, turned out it was a hardware problem, got a replacement phone.

[locationman52]

Well, I don't doubt you guys. However, my phone hasn't had the issue since uninstalling the JEFIT app. It has been issue free for about a week.

[jlehrer100]

Originally Posted by Sole07

I agree with taylormah, my phone did the exact same thing. Tried all sorts of fixed that I found in these forums to no avail. Finally went to the Sprint store, they tried to fix, turned out it was a hardware problem, got a replacement phone.

How did they determine for sure that it was a hardware problem?

[deesugar]

I've had this problem too except the keyboard kept popping up too. Since the E29 update just the menu pops up.

[Sole07]

Originally Posted by jlehrer100

How did they determine for sure that it was a hardware problem?

Besides the original problem, a narrow strip on the screen was unresponsive. So I got a replacement, I was actually surprised that they couldn't fix it.

Sent from my SGSII using Tapatalk.

[joe8617]

Originally Posted by locationman52

Well, I don't doubt you guys. However, my phone hasn't had the issue since uninstalling the JEFIT app. It has been issue free for about a week.

OK, I'm still having this issue. I have figured out that it happens when the phone loses and regains a signal. Apparently this happens way more often than your signal strength indicator would lead you to believe. If my phone is in airplane mode, this never happens. If I am in a good signal strength area, it also never happens to me.

Anyway, so now I know what appears to be triggering it, but I'm not sure if it is happening to everyone or if there is a particular app that is reacting to the gain and loss of signal? Or, like some people have said, just a bad piece of hardware? This didn't happen to me until awhile after I had the phone.

Anyway, the mystery continues. Thanks everyone for your replies. Hopefully when we are updated to ICS, this will be fixed.

Joe

[kina bina]

Originally Posted by joe8617

OK, I'm still having this issue. I have figured out that it happens when the phone loses and regains a signal. Apparently this happens way more often than your signal strength indicator would lead you to believe. If my phone is in airplane mode, this never happens. If I am in a good signal strength area, it also never happens to me.

Anyway, so now I know what appears to be triggering it, but I'm not sure if it is happening to everyone or if there is a particular app that is reacting to the gain and loss of signal? Or, like some people have said, just a bad piece of hardware? This didn't happen to me until awhile after I had the phone.

Anyway, the mystery continues. Thanks everyone for your replies. Hopefully when we are updated to ICS, this will be fixed.

Joe

Hi Joe,

I've been having the same petty issues. But mine happens regardless of signal strength. Aside from this weird phantom issues, my phone won't connect to my home wifi (I've checked my router - not the problem). I don't know if this may be interrelated, but whatever the hell it is, I'm gonna take my phone to the store and have them look at it. But I betcha anything, they'll have it replaced.

[myalover]

Same problem here. Haven't brought it into the store as I fear I won't be able to reproduce it. I know for a fact that it's not pertaining to an application as mine still happened when I did a hard reset and installed no apps. I'm interested in the theory that it has to do with signal. This seems very likely in my area.

Everyone who has had this problem........do you find that your capacitive buttons do not work shortly after this happens and then will eventually work?

[locationman52]

I'm the guy who thought it had to do with an app, but sadly I was wrong. After deleting the jefit app, it stopped for several weeks but has appeared again.

Myalover, yes. I have the same issues. The menu button goes crazy for a few seconds and then none of the buttons work for a few seconds.

I agree with the idea that it comes along with low signal as that is exactly when I experience the issue.