sprint's policy on rooting (please sticky)

[skife]

Don't know if I should be posting this or not, but some people still think it "voids the warrenty"
This is from the Official Methods and Procedures


Handling Rooted Android Devices Policy (ASC)
Version 5.0 ? 2011 ?Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their
respective owners.
4/4/11
1 of 1
Store Type Authorized Service Center
Device Type Sprint (CDMA) and Nextel (iDEN)
Overview
Rooting a phone (or getting root) is the process of modifying the operating system on a
device to obtain complete control over it. By rooting a device, the user can then alter certain
built-in functionality of the device. Rooting is strongly discouraged by Sprint and device
manufacturers.
Since there is currently no way of proving that a device has been rooted by a customer,
suspected rooted devices should be handled as follows:
Advanced Exchange Locations
If the customer is experiencing issues that are suspect to be caused by rooting the device
Step Action
1
Educate the customer on the risks involved in rooting their device:
? Rooting can cause irreparable damage to the device.
? Rooting can result in an inoperable device.
? Rooting may result in all customer data and customizations being lost.
2
Open and eTicket and exchange the device per standard Advanced Exchange
procedures. NOTE: Refer to AE Transactions M&P for more information.
3
In the eTicket, document the specific issues with the device and note that the device is
suspected of being rooted.
Full Service or Service Only Locations
If the customer is experiencing issues that are suspect to be caused by rooting the device
Step Action
1
Educate the customer on the risks involved in rooting their device:
? Rooting can cause irreparable damage to the device.
? Rooting can result in an inoperable device.
? Rooting may result in all customer data and customizations being lost.
2
Open an eTicket and document the specific issues with the device. Also, note that the
device is suspected of being rooted.
3 Attempt to resolve the issue by reloading the device software.
4
If the issue cannot be resolved, exchange the device per standard Advanced Exchange
procedures. NOTE: Refer to AE Transactions M&P for more information.

 

[NMherron]

Hmmm. Maybe I will root after all!!!

 

[Tre Lawrence]

Let them get a whole lot of bricked rooted returns.... I bet the policy changes. Quickly.

 

[skife]

Let them get a whole lot of bricked rooted returns.... I bet the policy changes. Quickly.

honestly its mostly charging ports that are dicked up.

 

[Linkchomp]

Yeah, that explains why the Evo is currently backordered and also why I will never buy anything with HTC on it again.

That being said, it probably would be best to say "Do at your own risk" since Sprint store experience can be a hit or miss and technically they don't recommend rooting.

Even if it doesn't void the warranty, the damage it CAN do is still there especially if done by someone who's not familiar with command prompt or technical stuff like rooting. And yes, I am aware of one click rooting.