Crash on selecting wi-fi calling menu option, cannot turn off.

[Android Central Question]

Hello,
I have an Umidigi A5_PRO.
Ever since I've owned it, I cannot turn wi-fi calling on or off. When I select wi-fi calling, I get "com.android.phone has stopped" and cannot access the slider. This will happen even in SAFE MODE. No issue with any other items in the Settings app.

It was not a problem until now. Wi-fi calling has somehow turned on, and I cannot turn it off. I rely on call forwarding to use YouMail for my VM, so it is blocking my VM's.

Things I've tried:
Clearing Data and Cache of the Phone app and Sim Toolkit.
Rebooting
Turning off Auto-updates in the Play Store
As I mentioned, problem happens even in safe mode.

Any thoughts?
Thanks

 

[mustang7757]

Go to settings> app> system apps> find Wi-Fi calling clear its data cache and for stop.
If that doesn't work factory reset


I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply
https://forums.androidcentral.com/showthread.php?t=409154

 

[B. Diddy]

Welcome to Android Central! If it persists after a reset, try contacting Umidigi support: https://www.umidigi.com/page-support.html

 

[yugiroads]

Thanks!
I just dicovered that I do not have a Wi-Fi Calling app. Yes, I am looking at the system apps. Huh. No wonder the Settings app crashes when I try to access Wi-Fi Calling.

So, maybe it's NOT even the reason I am no longer getting VM's, and I've jumped to conclusions. I'm going to take another look at my base problem. Thanks for the quick replies

 

[mustang7757]

Thanks!
I just dicovered that I do not have a Wi-Fi Calling app. Yes, I am looking at the system apps. Huh. No wonder the Settings app crashes when I try to access Wi-Fi Calling.

So, maybe it's NOT even the reason I am no longer getting VM's, and I've jumped to conclusions. I'm going to take another look at my base problem. Thanks for the quick replies

Hi welcome to AC!

Can you post a screen shot of where you accessing WiFi calling?

 

[B. Diddy]

Wi-fi calling typically doesn't require an app -- it should be part of the system. If you don't have a wi-fi calling option in your system settings, then your phone probably doesn't support it.

Or are you saying the phone is using wi-fi calling and you can't turn it off? If so, how can you tell it's using wi-fi calling?