Galaxy A71: general speakers & call audio (outgoing & incoming) disabled until phone is rebooted.

[ally]

Basically, all sound features stop functioning. They reappear after a phone reboot.

If someone calls me and I haven't recently rebooted my phone, the line picks up and starts counting seconds, but neither of us can hear one another.

I've tried to go into advanced settings and ensure it's not a settings issue, but haven't been able to diagnose it.

 

[B. Diddy]

Welcome to Android Central! How often does this happen? Try testing in Safe Mode, which can help you figure out if it's a 3rd party app you installed:: https://www.samsung.com/us/support/answer/ANS00062983/

Do you have any 3rd party spam call blocking apps like TrueCaller?

 

[rvbfan]

My wife is still using my old A71 and she hasn't encountered this issue. Is factory reset an option for you? She did have an issue with do not disturb that was solved by doing this.
My pixel6 is sitting here waiting for her till she decides to take the plunge.

 

[ally]

Thanks, BDiddy & rvbfan.

1. no call blocking apps; am using a Softphone VOIP app called Acrobits.

2. Does Safe Mode have diagnostic value? Because it always fixes itself after a reboot so I'm not sure I'd learn anything.

3. Factory reset is definitely an option. I really only care that my photos are backed up somewhere on Google. Haven't looked into photo backup yet.

 

[B. Diddy]

It certainly could have something to do with Acrobits.

Safe Mode might be helpful -- for example, if the problem occurs fairly quickly (like within a few hours of a reboot), and if it doesn't occur after you used the phone in Safe Mode for much longer than that. then you can at least conclude that the problem is due to something you installed. But then it can be a challenge to narrow things down further -- that can be tedious, involving uninstalling apps one by one until the problem goes away.

 

[rvbfan]

I do it the other way. Install them one by one till I have an issue.

 

[mustang7757]

Thanks, BDiddy & rvbfan.

1. no call blocking apps; am using a Softphone VOIP app called Acrobits.

2. Does Safe Mode have diagnostic value? Because it always fixes itself after a reboot so I'm not sure I'd learn anything.

3. Factory reset is definitely an option. I really only care that my photos are backed up somewhere on Google. Haven't looked into photo backup yet.

Welcome to AC!
Sounds like that app your using for calls might be the issue , have you tried reaching out to acrobits? They don't have a great rating on the playstore