I dropped my 2013 Moto x and shattered the screen. I use the advanced repair option on the Motorola web site to try and have it repaired for $100. That's where they put a hold on your credit card and ship a "Like new" phone to you then you ship the broken one back to them when the new one arrives. If you don't ship the old one back they bill you for the new one.
I waited over two weeks to get the replacement from Motorola with an email from them that it was shipped 13 days ago. Today after they had me on hold for 45 minutes they came back and apologized to me that it wasn't really shipped and offered me a free upgrade to the 2014 model. I just got done designing my 16 gb pure edition with a bamboo back and it didn't cost me a dime. Not even charge for tax or delivery. Expected delivery January 13th.
Can't beat that for service!
I waited over two weeks to get the replacement from Motorola with an email from them that it was shipped 13 days ago. Today after they had me on hold for 45 minutes they came back and apologized to me that it wasn't really shipped and offered me a free upgrade to the 2014 model. I just got done designing my 16 gb pure edition with a bamboo back and it didn't cost me a dime. Not even charge for tax or delivery. Expected delivery January 13th.
Can't beat that for service!
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