Incoming calls working only abroad

[bogus5]

I have bought a new Android 5G phone and I am experiencing a super weird issue. Outgoing calls are ok, but incoming calls are not.
Basically if someone calls me, I see that they call me, I answer but I cannot hear anything. For the person that is calling instead it looks like I am not answering the call.
The same did not happen when I was abroad. The sim card perfectly works on my previous phone.

I have tried to disable 5G and roaming. No difference.

Any idea on how to understand what could the issue be?

 

[methodman89]

Assuming you have rebooted, I'd suspect the Sim card. Good luck

 

[bogus5]

Thanks. Yep, I have rebooted many times. No luck

 

[B. Diddy]

Welcome to Android Central! What's the brand and model of the phone, and which carrier are you using? Did you buy it from a well-known retailer, or from some place like Wish or AliExpress?

 

[bogus5]

Thank you for the welcome! I bought it from Amazon, it is a Sony Xperia 10 V

 

[B. Diddy]

Ok, and which carrier (and in which country) are you trying to use it with?

 

[bogus5]

Wind (italy)

 

[bogus5]

i have tried also in safe mode and it still does not work

 

[B. Diddy]

Ok, based on the network bands, that phone should work on that carrier.

Just to be sure, the phone isn't connecting automatically to a Bluetooth device, like headphones, right?

 

[bogus5]

Yes, not at all. It is a super weird issue indeed.

 

[B. Diddy]

Factory reset is probably the next thing to try.

 

[Thomas_George]

Make sure that
1. This is a genuine smartphone,
2. The system software has not been rooted,
3. There is not any malware installed on this device.

If this weird issue persists, I will suggest you go to a customer service center of your carrier and ask for a new USIM card. Then, try to answer a call. Good luck to you.

 

[bogus5]

Thank you again guys. Yep, factory reset is the next step, even if it would really bother me as I'll have to do another backup and waste a lot of time. Phone should be genuine and not rooted.

 

[bogus5]

FIxed the issue, it was an option that needed to be disable: 4G calling

 

[B. Diddy]

FIxed the issue, it was an option that needed to be disable: 4G calling

Glad you figured it out! Kind of weird that the 4G Calling option would interfere, though.

 

[J Dubbs]

FIxed the issue, it was an option that needed to be disable: 4G calling

Thanks for sharing the fix We learned something new, and you may help countless people reading this in the future

That's why we always ask what the resolution was to a problem

 

[bogus5]

hope it will help someone else)