Q. How do I return my Sony online purchase?
A. We're sorry that you're considering returning your merchandise. If there's anything we can do to change your mind, or to make you more satisfied with your purchase, please call us at 877-244-9959. We're here to help you Monday - Friday from 8am to Midnight ET, and Saturday - Sunday from 10am to 9pm ET.
In order to a return a product, within 30 days of shipment from Sony, you may simply ship it back, or you may bring it to any Sony Store retail location (
Sony Store - Sony US) with your order confirmation document and we will process your return. If you choose to ship your product back, you'll need a Return Merchandise Authorization (RMA) number, which will only be issued during the 30 day return period which begins from the date of shipment by Sony. You can obtain an RMA number from Sony Customer Care at 877-244-9959. You may also create an RMA online by logging on to Sony Store, select My Account at the top of any page, and select "Order Information." Select the order number of the product you would like to return, and select "Return Items." Follow the instructions to complete the return request and print your customized return slip and shipping label.
Once you have been issued an RMA#, it will expire in 14 days so please make sure that your item is returned as soon as possible. Print the return slip and shipping label as indicated and ensure that the shipping label is affixed on the outside of your package. Please either remove or cover the original shipping label showing your delivery address.
Please ship your return to the address below within 14 days using your choice of carriers. For your protection, we recommend that you return your item(s) using a carrier that provides a tracking number and insurance.
The address to return your product with an RMA is:
Sony Consumer Direct Return Center
10227 Crossroads Loop
Suite D
Laredo TX 78045