LG G3 loses sound after Marshmallow

[Lothorin]

Hello there,

I have a LG G3 recently updated to android 6.0 Marshmallow from 5.0 Lollipop.
After the update it lost it's sound. Ear speaker works fine and the earphones work fine as well.
The main speaker produces no sound at all. Tried hard reset/rebooting but nothing happened.

Any help? :/

Thanks in advance!

 

[B. Diddy]

Welcome to Android Central! By hard reset, do you mean a factory reset?

 

[Lothorin]

Hey!

Heah! I tried it both from phone settings and with the button pattern.

 

[B. Diddy]

Try Safe Mode as well: https://support.t-mobile.com/docs/DOC-30130. If the problem persists, then either the firmware is bad or the speaker coincidentally failed at the same time you updated. The latter seems unlikely (although not out of the question). If you're on Verizon, you could try reinstalling the firmware using the Software Upgrade Assistant: https://forums.androidcentral.com/e...support/knowledge-base-164676/&token=dRDsaeUR. (I'm not sure if the G3 on other carriers has this option, though.)

 

[Lothorin]

Sorry for my late reply,

I tried the safe mode and.. nothing! :/
Unfortunately I live outside the States, no Verizon user. I'll try reinstaling the factory ROM with the 4.2.2 Kitkat and then ugrating to 5.0 and 6.0 checking the speaker.

Thanks for everything!

 

[Lothorin]

Hi there.

After a while, I re installed factory rom (with 4.2.2. kitkat) --> nothing
Installed 5.0 and 6.0 --> nothing.
The speaker now didnt worked even with the factory rom. :$
Although, the speaker sounded one or two random times (when I loaded a video it sounded for 1-2 secs and then it stopped ) so I know that probably the speaker does work.

Weird things are happening

 

[B. Diddy]

Is it also not working when you turn on speakerphone?

 

[Lothorin]

Yeap!! :/

 

[B. Diddy]

Is the phone rooted? If so, has it been otherwise modified, besides reflashing the stock firmware?

 

[Lothorin]

It has been rooted but i unrooted it by re installing the factory rom!!

 

[B. Diddy]

Where are you getting the ROMs from? Maybe they're corrupt copies.

 

[Lothorin]

The ROM seems to be ok!! But besides that, the rest of the updates are installed through the official LG pc suite, so.. :/

 

[B. Diddy]

Hm, sorry -- I'm not sure what to try next. Hopefully someone else here might have some ideas!

 

[meatdraw]

I'm having this exact problem. Any updates/solutions? I honestly think the amp for the external speaker is cutting in and out. My sound sometimes comes back while watching a video but it's usually a little "crunchy" sounding - moments of static as it comes in and out. It's a bummer not having the ringer work.