Location only showing when phone is at home

[Android Central Question]

LG Premier Pro suddenly stopped showing current location.

Android 8.1.0 ( LG hasn’t updated since this OS)

Find Device App ( and web) shows last location as home with “ last seen 1 hour ago “.

But when the phone is home, it shows it as “ in your hand “

Right now, family member is out with that phone, which is signed into our Google account.

Things I’ve done:

Restarted phone.
Checked location settings


*High accuracy ( GPS and networks)

*Low power location estimation is on

…..

The location suddenly stopped showing yesterday.

Any help would be appreciated.

 

[B. Diddy]

Welcome to Android Central! Is everything up to date in the Play Store?

Try also Reset Network Settings in the system settings.

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[cata nieves]

I reset them just now. No change.

EDIT everything is updated in play store.
Also did calibrate thing- that figure 8 thing. (Sorry, not sure what it’s called)

Also, I thought I was registered- I’ve posted once before I think.
Thank you!

 

[B. Diddy]

Does it locate you correctly when you bring up Google Maps?

 

[cata nieves]

Does it locate you correctly when you bring up Google Maps?

Yes, it logs correctly on Google maps. EDIT but initially I had to press that symbol on the right in maps to make it show the location.

 

[B. Diddy]

Any power saving modes turned on?

 

[cata nieves]

Low power location estimation- that’s it.

 

[B. Diddy]

Ok, try turning that off.

 

[cata nieves]

Turned it off it showed can’t reach device.

FWIW I also have exact same phone - all settings exact. No issues with mine.
They’re only used for texting/ calling, nothing else.

 

[B. Diddy]

Is there any chance the family member is turning off Location, or perhaps their mobile connection while outside the house?

 

[cata nieves]

They don’t know how. And they want to share the location. They had me set the phone up with all apps hidden except text and phone app. Plus they only speak Spanish.

I drove with their phone tonight a few miles away…. I took my cellular iPad with me and my phone.

Find my device only showed my home as the location (last seen xxx minutes ago) when I was miles away.

when I got home, it showed it as "seen just now"
Makes no sense.

 

[B. Diddy]

Hmm. I assume you're not using a VPN, right?

Try going to the Device Administrators menu in the system settings (search for it there, since the location of that option can differ depending on the phone). Toggle on Find My Device there if it isn't already. (This shouldn't matter for what you're doing, since the toggle is to allow the phone to be remotely wiped -- not remotely located. But check anyway.)

 

[mustang7757]

I agree if a VPN Uninstall it , other things to check
Sim card how old?
Ad guard
Anti-virus

Uninstall to test

 

[cata nieves]

Hmm. I assume you're not using a VPN, right?

Try going to the Device Administrators menu in the system settings (search for it there, since the location of that option can differ depending on the phone). Toggle on Find My Device there if it isn't already. (This shouldn't matter for what you're doing, since the toggle is to allow the phone to be remotely wiped -- not remotely located. But check anyway.)

Definitely no VPN. I set the phone up for them to use for texting and phone calls only

 

[cata nieves]

Getting flagged for spam with trying to respond to mustang7757

SIM card 11 months
No ad or anti virus

Only apps that came with phone

EDIT 2:35 am in NY - will be back in tomorrow

 

[mustang7757]

Getting flagged for spam with trying to respond to mustang7757

SIM card 11 months
No ad or anti virus

Only apps that came with phone

EDIT 2:35 am in NY - will be back in tomorrow

Ok we can continue tomorrow

 

[belodion]

Location History is On?

 

[cata nieves]

Location history is on.

 

[mustang7757]

So at home on Wi-Fi its ok , but when going outside and roaming on data its off ?

 

[cata nieves]

UPDATE:

Drove to beach with their phone- went to maps and shared location with myself for 24 hours, came back and gave them their phone as they were leaving to go to restaurant.

Just used “ find my device” and got their current location in real time.

Also checked the shared location link which is also accurate.

To all who’ve replied, thank you.

Not sure what’s going on, but it seems to be working again.

Perhaps doing all the steps mentioned + suggested - in some way, triggered something to get it back working.